Shift Supervisor: Lead a High-Performing Service Team

Starbucks Corp.; Burnaby; On-site; CAD 23,000 - 32,000; Full time

Job summary

Starbucks Corporation in Burnaby, BC, seeks a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks, and deliver the Starbucks Experience with legendary service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles, participate in training, provide coaching, ensure safety and proper cash handling, and maintain regular attendance.

Qualifications

• Direct the work of others during shifts and mentor teammates.
• Learn quickly to adapt to store needs and procedures.
• Effective oral communication with customers and colleagues.
• Knowledge of retail operations and customer service standards.
• Strong interpersonal skills and teamwork.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead the shift team, deploy partners and delegate tasks to ensure service standards.
• Provide legendary customer service and maintain quality beverages and products.
• Maintain a clean, safe, and welcoming store environment.
• Open and close duties and follow cash handling and safety procedures.
• Provide coaching and feedback to partners to support performance.

Skills

Direct others

Fast learner

Oral communication

Retail knowledge

Team player

Job description

Starbucks Corporation in Burnaby, BC, seeks a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks, and deliver the Starbucks Experience with legendary service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles, participate in training, provide coaching, ensure safety and proper cash handling, and maintain regular attendance.