Shift Supervisor

Workstream; Mississauga; On-site; CAD 21,000 - 31,000; Full time

Benefits offered by this job

Group Insurance

On-the-job training

Incentive programs

Career advancement opportunities

Employee discounts

Job summary

Tim Hortons is looking for a Shift Supervisor in Canada to support restaurant leadership and guest satisfaction. You will work with management to direct daily operations on every shift and ensure top-tier service and food safety standards.

The role requires availability for all shifts (Open, Mid, Close) and involves training, supervising, and coordinating tasks to meet service and quality goals.

Qualifications

• Customer service excellence and guest satisfaction focus.
• Ability to lead, train, and motivate a restaurant team.
• Knowledge of food safety procedures and hygiene standards.
• Experience with cash handling and register operations.

Responsibilities

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Lead and communicate with team to maximize retention and service quality.
• Supervise and delegate tasks to ensure efficient daily operations.
• Ensure quality, production and service standards are met and maintain a professional environment.
• Manage team schedules to maintain coverage and customer service levels.
• Identify opportunities to improve efficiency and profitability with Restaurant Management.
• Follow up on guest issues and resolve promptly.

Skills

Customer service

Team leadership

Food safety practices

Cash handling

Job description

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation

• $18.85/hr
• Group Insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.