Assistant Manager

Workstream; Hamilton; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Quarterly bonus

RRSP matching

On-the-job training

Incentive programs

Community involvement

Discounted food and drink

Health and dental benefits

Scholarship program

Advancement opportunities

Food safety training

Job summary

Tim Hortons Inc. in Ontario seeks an Assistant Manager to motivate Team Members and deliver exceptional guest service, every time. You will train staff, manage labour and costs, and support the General Manager in a fast-paced Tim Hortons environment.

You will lead by example, coach team members, and ensure health and safety compliance while driving daily operations and guest satisfaction. A strong candidate embraces teamwork and operational excellence.

Qualifications

• Demonstrated ability to lead teams in a quick-service setting.
• Experience coaching and training team members.
• Understanding of labour and food cost controls.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving guest issues, and minimizing repeat problems with your team
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow Health & Safety policies
• Coach & discipline Team Members as needed
• Lead by example by following Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Skills

Team leadership

Coaching

Training

Labour cost management

Guest service

Recruitment

Health & safety

Operations planning

Job description

As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• $20.50-21.50/hr
• Bonus pay
• Group insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.