Shift Supervisor

Goodwill-Industries,-Ontario-Great-Lakes-1; Kitchener; On-site; CAD 41,000 - 43,000; Full time

Benefits offered by this job

Benefits (dental/health)

Registered Pension Plan

Employee discount

Job summary

Goodwill Industries Ontario Great Lakes is seeking a Community Store Shift Supervisor to assist the Store Manager and Coach the team in a fast-paced donated goods retail environment. You will lead on the floor, handle donations flow, schedule staff, and ensure world-class customer service.

This full-time role emphasizes safety, accuracy, and community impact. We offer benefits, a pension plan, and an emphasis on growth.

Qualifications

• 1-2 years of experience supervising people and processes.
• Post-secondary education an asset.
• Satisfactory criminal reference check and valid driver’s license.

Responsibilities

• Ensure 100% donor satisfaction and World Class customer service in all interactions.
• Model the Customer Care Cycle (I Care) consistently and mentor the team.
• Monitor donor flow and ensure procedures are followed by all team members.
• Assist the Manager/Assistant Manager in day-to-day store operations.
• Schedule staff and prepare time and attendance reports.
• Train, develop and supervise team members.
• Maintain safety standards and complete cash reports and deposits.

Skills

Leadership

Communication

Team building

Flexibility

Coaching

Health and safety

Education

Post-secondary education an asset

Job description

Salary Range: $41,100.00 To $43,160.00 Annually

Vacancy Status: New Replacement Position

Position Type: Full-Time

Hours of Work: 40 hours per week

The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day‑to‑day running of the Donated Goods retail store. The Shift Supervisor takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. Shift Supervisors must be prepared and capable of handling a variety of situations that may arise; when the Manager or Assistant Manager is not present, the Shift Supervisor is considered the acting Manager.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non‑profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Goodwill Industries, Ontario Great Lakes is a leading non‑profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission

To strengthen people and communities through the power of work.

Vision

Everyone working and thriving in inclusive, sustainable communities.

Values

Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full‑time and some part‑time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work‑life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission‑driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Ensure 100% donor satisfaction and World Class customer service expectations are met.
• Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
• Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and ensure standard procedures are followed by all team members.
• Assist the Manager or Assistant Manager in the day to day operations of the store.
• Assist Manager in the scheduling of staff and preparing time and attendance reports.
• Train, develop and supervise team members.
• Monitor team member behaviour and activity and assist with managing team performance and expectations.
• Assist the Community Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
• Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
• Ensure statistical counts (e.g.: donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
• Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
• Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors.
• Support the Goodwill mission through assessments, training and community partnerships.
• Responsible for other assigned duties and managerial responsibilities as assigned.
• Assess and assign employees to work positions within the framework of the Guiding Principles and River System business model and business needs.
• Responsible for ensuring the delivery of world class customer service to all customers, internal and external.
• For decisions above this authority level, the Community Store Shift Supervisor must refer to their Community Store Manager.

What We Are Looking For:

• Effective leadership characteristics: humility, empathy, courage – to inspire and enact change.
• Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication in a diverse environment (written, verbal).
• Team building.
• Health and safety, loss prevention.
• Listening, understanding and responding.
• Change management.
• Coaching, developing people.
• Ability to hold people accountable.
• Concern for order and quality.
• Impact & influence.
• Post‑secondary education an asset.
• 1-2 years of experience supervising people and processes simultaneously.
• Health and safety experience an asset.
• Satisfactory criminal reference check - vulnerable persons check.
• Valid driver’s license and vehicle insurance.

Grow Your Career in Similar Roles:

• Store Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.