Retail & Processing Assistant Store Manager - Westview

Goodwill-Industries-of-Alberta-1; Edmonton; On-site; CAD 45,000 - 54,000; Full time

Job summary

Goodwill Industries of Alberta is hiring for a Retail & Processing Assistant Store Manager at Westview in Edmonton. This full-time salaried position requires leadership in a busy retail environment and a commitment to customer service excellence.

You will support the Store Manager with scheduling, handle customer concerns, supervise staff, and ensure smooth store operations, including payroll oversight and training.

Qualifications

• Minimum high school diploma or equivalent. Related post-secondary education is an asset.
• Minimum two years of supervisory experience, preferably in retail.
• Experience in staff recruitment, training and performance management is an asset.
• A Class 5 Driver’s License.

Responsibilities

• Professionally interacting with customers as required.
• Managing customer concerns, complaints and compliments and developing improvement plans for review with the Retail and Processing Manager.
• Monitoring and supporting all store positions and functions.
• Assisting the Store Manager with scheduling and approval of timecards.
• Training other Goodwill team members how to perform all aspects of a particular job including paperwork and documentation required.
• Supervising staff; providing encouragement and coaching when necessary.
• Ensuring performance reviews are conducted in a timely manner.
• Assistant Store Managers work in a multi-functional environment and may be asked to move to or assist in other areas or locations to perform functions outside of their regular duties.
• Responsible for store operations in the absence of the Store Manager.

Skills

Supervisory experience

Customer service

Team leadership

Scheduling

Education

High school diploma or equivalent

Tools

Driver's license (Class 5)

Job description

Retail & Processing Assistant Store Manager - Westview

Job Category: Retail Stores & Standalon

Requisition Number: RETAI002143

• Posted : September 17, 2026
• Full-Time

Locations

Showing 1 location

Westview | 19
18715 Stony Plain Rd NW
Edmonton, AB T5S2X6, CAN

Description

Job Type: Full-time, Salaried (Up to 37.5 hours/week)

Schedule: Weekdays, evenings, and weekends

Salary: $44,720-54,206 annually

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while, inspiring Albertans to make a difference.

What you’ll be doing:

• Professionally interacting with customers as required.


• Managing customer concerns, complaints and compliments and developing improvement plans for review with the Retail and Processing Manager.


• Monitoring and supporting all store positions and functions.


• Assisting the Store Manager with scheduling and approval of timecards.


• Training other Goodwill team members how to perform all aspects of a particular job including paperwork and documentation required.


• Supervising staff; providing encouragement and coaching when necessary


• Ensuring performance reviews are conducted in a timely manner.


• Assistant Store Managers work in a multi-functional environment and at any time may be asked to move to, or assist, in other areas or locations to perform functions outside of their regular duties.


• Responsible for store operations in the absence of the Store Manager.

What you bring to the table:

• Minimum high school diploma or equivalent. Related post-secondary education is an asset.


• Minimum two (2) years of supervisory experience, preferably in a retail environment.


• Previous experience in staff recruitment, training and performance management is an asset.


• A class 5 Driver’s License.


• You deliver amazing customer service by going above and beyond for all Goodwill customers.


• You demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.


• You have an open and honest attitude while making moral decisions.


• You recognize the great efforts of fellow Team Members through genuine recognition activities.


• You contribute to a welcoming & accepting work environment by showing respect at all times.


• You hold yourself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.


• You continuously look to improve yourself and the organization in any aspect including but not limited to processes, communications, tasks and customer experience.


• You prioritize safety in all tasks, ensuring safety of self as well as fellow Team Members.

Please note that the selected candidate will be required to complete a Criminal Record Check.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.