Store Floor Leader: Coach, Serve & Drive Impact

Goodwill-Industries,-Ontario-Great-Lakes-1; Kitchener; On-site; CAD 41,000 - 43,000; Full time

Benefits offered by this job

Benefits (dental/health)

Registered Pension Plan

Employee discount

Job summary

Goodwill Industries Ontario Great Lakes is seeking a Community Store Shift Supervisor to assist the Store Manager and Coach the team in a fast-paced donated goods retail environment. You will lead on the floor, handle donations flow, schedule staff, and ensure world-class customer service.

This full-time role emphasizes safety, accuracy, and community impact. We offer benefits, a pension plan, and an emphasis on growth.

Qualifications

• 1-2 years of experience supervising people and processes.
• Post-secondary education an asset.
• Satisfactory criminal reference check and valid driver’s license.

Responsibilities

• Ensure 100% donor satisfaction and World Class customer service in all interactions.
• Model the Customer Care Cycle (I Care) consistently and mentor the team.
• Monitor donor flow and ensure procedures are followed by all team members.
• Assist the Manager/Assistant Manager in day-to-day store operations.
• Schedule staff and prepare time and attendance reports.
• Train, develop and supervise team members.
• Maintain safety standards and complete cash reports and deposits.

Skills

Leadership

Communication

Team building

Flexibility

Coaching

Health and safety

Education

Post-secondary education an asset

Job description

Goodwill Industries Ontario Great Lakes is seeking a Community Store Shift Supervisor to assist the Store Manager and Coach the team in a fast-paced donated goods retail environment. You will lead on the floor, handle donations flow, schedule staff, and ensure world-class customer service.

This full-time role emphasizes safety, accuracy, and community impact. We offer benefits, a pension plan, and an emphasis on growth.