Retail Production Associate

Goodwill Industries, Ontario Great Lakes; Stratford; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Dental and health benefits

Registered Pension Plan

Employee discounts

Job summary

Stratford Goodwill Community Store and Donation Centre in Stratford, ON is seeking a Retail Production Associate. You will deliver excellent customer service, assist with donation processing, and help maintain a safe, organized store environment. Training is provided, and no prior experience is required.

The role offers an hourly wage with scheduling that varies by business needs. Join a mission-driven, inclusive team dedicated to the Power of Work and environmental sustainability.

Qualifications

• Excellent communication and customer service orientation.
• Strong organizational and attention-to-detail skills.
• Willingness to learn and adhere to health and safety guidelines.

Responsibilities

• Provide world-class customer service at the donation centre and retail floor.
• Process donations and price merchandise according to procedures.
• Maintain a clean, safe, and organized workspace and store environment.
• Support the team with daily tasks and contribute to mission goals.

Skills

Excellent communication

Organizational skills

Active listening

Customer service

Education

High school diploma

Job description

Stratford Goodwill Community Store and Donation Centre, Stratford, ON, CA

8 days ago Requisition ID: 1927

Retail Production Associate

Vacancy Status: Vacant Replacement Position

Hours of Work: This is an hourly-paid position. Hours of work are not guaranteed and are scheduled based on the needs of the business and may vary from week to week.

Retail Production Associate is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Retail Production Associate, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us

Goodwill, Ontario Great Lakes is a leading non-profit organization committed to strengthening people and lives through the power of work. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission

To strengthen people and communities through the power of work.

Vision

Everyone working and thriving in inclusive, sustainable communities.

Values

Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do

• Perform all duties within the framework of the Guiding Principles, procedures.
• Follows the Customer Care Cycle (I Care) consistently, providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to workstation(s) and the donation processing area.
• Sort donated goods based on condition in accordance with procedures.
• Price merchandise in accordance with procedures using the base price guide.
• Sort and store priced donations into labelled pallet boxes according to procedures.
• Identify high value donations based on condition, quality, antique and/or collectibles for up pricing or online sales.
• Keep current on merchandise knowledge, industry trends and competitive pricing.
• Perform other related activities as necessary or as assigned.
• Personal Protective Equipment (PPE) is a requirement for this role.

What We Are Looking For

• Excellent Communication Skills.
• Excellent Organizational Skills.
• Attention to detail and accuracy.
• Experience in a processing work environment an asset.
• Active listening skills.
• Good communication and interpersonal skills.
• Problem solving and decision making.
• Well-developed assessment skills.
• Cooperation/Teamwork.
• Enthusiasm and Initiative.
• High school diploma an asset.
• Customer Service experience.
• Knowledge of antiques and collectibles.

Grow Your Career in Similar Roles

• Retail Sales Associate
• Donation Attendant
• Keyholder
• Shift Supervisor
• Assistant Manager
• Store Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.

APPLICATION DEADLINE: October 7, 2026