ClothingWorks Program Assistant

Goodwill Industries, Ontario Great Lakes; London; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Scheduling flexibility

Volunteer opportunities

Job summary

Goodwill Industries, Ontario Great Lakes is seeking a part-time ClothingWorks Program Assistant to help establish and expand the ClothingWorks program across community stores. You will contribute to training volunteers, engaging clients, and delivering wardrobe consultations to support job readiness.

The role offers flexibility in scheduling and a chance to impact the community through a mission-driven nonprofit focused on work and inclusion.

Qualifications

• 2-4 years of customer service experience.
• Employee/Volunteer coordination experience considered an asset.

Responsibilities

• Provide world-class customer service to all customers and clients.
• Support the recruitment and training of volunteers.
• Assist in the expansion and integration of ClothingWorks into the communities Goodwill serves through our retail platforms.
• Support the coordination and execution of ClothingWorks community partnership events.
• Conduct client wardrobe consultations to fulfil program funding and targets requirements.
• Advise clients and build their confidence, by giving them encouragement and positive reinforcement, through access to appropriate clothing.
• Maintain accurate records in electronic and paper file systems.
• Perform other related activities as necessary or as assigned.

Skills

Customer service

Volunteer coordination

Job description

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The ClothingWorks program at Goodwill collects donations of professional clothing, shoes, accessories, and basic needs items from the community to provide free job interview outfits and support to individuals of all ages, genders, body types and cultures who are in need. The team of staff and volunteers provide consultation services to build confidence and support the interview process for people facing barriers on their path to employment.

The ClothingWorks Program Assistant works part-time, to assist with establishing, integrating, and expanding the ClothingWorks program across Goodwill Ontario Great Lakes community stores.

If you have a passion for fashion, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission

To strengthen people and communities through the power of work.

Vision

Everyone working and thriving in inclusive, sustainable communities.

Values

Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture.
• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Special employee sale days and discounts.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do

• Provide world-class customer service to all customers and clients.
• Support the recruitment and training, of volunteers.
• Assist in the expansion and integration of ClothingWorks into the communities Goodwill serves through our retail platforms.
• Support the coordination and execution of ClothingWorks community partnership events.
• Conduct client wardrobe consultations to fulfil program funding and targets requirements.
• Advise clients and build their confidence, by giving them encouragement and positive reinforcement, through access to appropriate clothing, enabling them to make a great first impression in their job search and achieve their goals.
• Maintain accurate records in electronic and paper file systems.
• Perform other related activities as necessary or as assigned.

What We Are Looking For

• Effective leadership characteristics: humility, empathy, courage – to inspire and enact change.
• 2-4 years of customer service experience.
• Employee/Volunteer coordination experience considered an asset.
• Fashion/clothing retail/merchandizing/marketing and event planning experience will be considered an asset.
• Outreach, marketing, and relationship management skills considered to be asset.
• Knowledge of community resources and programs.
• Ability to secure an acceptable result on a Vulnerable Sector Screening Check.
• Valid driver’s license, reliable vehicle, and appropriate insurance.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.