Keyholder

Goodwill-Industries,-Ontario-Great-Lakes-1; St. Thomas; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Benefits (dental/health)

Employee discount

Career training and coaching

Job summary

Goodwill, Ontario Great Lakes is hiring a Keyholder to deliver exceptional customer service and support the donated goods retail operations. You will help create a welcoming environment, and contribute to the organization’s mission of WORK in the community.

No prior experience is required as onboarding and coaching are provided; we value flexibility and a willingness to learn, including evenings and weekends as needed.

Qualifications

• No experience required; training provided.
• 1–2 years of supervisory experience is preferred.
• Health and safety awareness is an asset.
• Satisfactory vulnerable sector check is required.

Responsibilities

• Provide world-class customer service by assisting donors and customers.
• Assist in scheduling staff and preparing time and attendance reports.
• Support store and donation center day-to-day operations with the management team.
• Train, develop and supervise team members to deliver excellent service.
• Ensure compliance with organizational image, security and safety policies.
• Maintain a clean, organized and safe donor area.

Skills

Customer service

Staff supervision

Scheduling

Training

Job description

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

Keyholder is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Keyholder, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill, Ontario Great Lakes is a leading non-profit organization committed to strengthening people and lives through the power of work. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission

To strengthen people and communities through the power of work.

Vision

Everyone working and thriving in inclusive, sustainable communities.

Values

Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Provide world-class customer service by helping customers, answering questions, and sharing your passion for our mission when greeting donors.
• Assist in the scheduling of staff and preparation of time and attendance reports.
• Assist the Manager or Assistant Manager in the day to day operations of the store and donation center.
• Train, develop and supervise team members.
• Assist the Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
• Follow Goodwill’s Policies and Health & Safety guidelines.
• Contribute to teamwork with added activities
• Help to keep the donor area look clean, organized and safe
• Responsible for opening and closing tasks, which includes working evenings and weekends.

What We Are Looking For:

• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Any experience is welcome—we will help coach you to gain these workplace skills:
  • Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
  • Problem-solving: finding solutions to problems, being accurate, and using simple math such as counting, adding and subtraction.
• 1-2 years of experience supervising people and processes simultaneously.
• Health and safety experience an asset.
• Satisfactory vulnerable sector check.

Grow Your Career in Similar Roles:

Store Manager

We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.

This is a vacant replacement position.