Shift manager - fast food restaurant

The Wendy's Company; Ramara Township; On-site; CAD 23,000 - 33,000; Full time

Job summary

Wendy's Company in Ontario, Canada is seeking a restaurant supervisor to oversee kitchen and serving staff. You will ensure quality, train employees in sanitation and safety, and help manage inventory and budgets.

The role requires coordinating schedules and addressing customer concerns in a fast-paced environment. Expected to hire and onboard food service staff, with 7 months to less than 1 year of experience; English-language operation, 35 hours per week, permanent employment.

Qualifications

• 7 months to less than 1 year of experience in food service supervision.
• No formal degree required; on-the-job training provided.
• Ability to train staff in sanitation and safety procedures.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Hire food service staff.
• Ensure that food and service meet quality control standards.
• Prepare budget and cost estimates.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.
• Establish work schedules.

Skills

Staff supervision

Customer service

Oral communication

Teamwork

Flexibility

Initiative

Education

No degree, certificate or diploma

Job description

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Establish work schedules

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 hours per week
• Education:
• Expérience:

Education

• No degree, certificate or diploma

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Establish work schedules

Supervision

• 11-15 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative

Employment terms options

• Early morning

Government programs

• Recognized employer

Experience

• 7 months to less than 1 year

Employment terms options

• Evening
• Morning
• Night
• Day
• Weekend

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers