Shift manager - fast food restaurant

KFC Canada (Yum! Brands Subsidiary); Grand Falls-Windsor; On-site; CAD 31,000 - 38,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

KFC Canada (Yum! Brands Subsidiary) recherche un responsable pour superviser les équipes en restauration rapide. Le poste implique la supervision du personnel qui prépare et sert les repas, la formation sur les tâches et les procédures d’hygiène et la gestion des plannings.

Le candidat doit assurer un service rapide et de qualité, traiter les plaintes des clients et maintenir les registres de stock et de ventes. Expérience minimale de 7 mois à moins d’un an exigée.

Qualifications

• Education requis: Secondary diploma ou expérience équivalente.
• Expérience minimale: 7 mois à moins d’un an.

Responsibilities

• Supervise et coordonne les activités du personnel qui préparent et portionnent les aliments.
• Forme le personnel sur les tâches, l’hygiène et les procédures de sécurité.
• Estime les ingrédients et les fournitures nécessaires à la préparation des repas.
• S’assure que les aliments et le service répondent aux normes de contrôle de qualité.
• Traite les plaintes ou les préoccupations des clients.
• Maintient les registres des stocks, réparations, ventes et gaspillages.
• Établit les plannings de travail.

Skills

Excellent oral communication

Efficient interpersonal skills

Flexibility

Team player

Client focus

Education

Secondary (high) school graduation certificate

ou equivalent experience

Job description

• Secondary (high) school graduation certificate

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Fast food outlet or concession
• Restaurant

Tasks

• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Establish work schedules

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

Experience

• 7 months to less than 1 year

Employment terms options

• Evening
• Shift
• Flexible hours
• Morning
• Night
• On call
• Day
• Weekend
• Overtime available

Health benefits

• Dental plan
• Health care plan

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)