Shift manager - fast food restaurant

Wendy's Company; Collingwood; On-site; CAD 42,000 - 54,000; Full time

Job summary

Wendy's Company in Canada seeks a Food Service Supervisor to manage and train staff, ensure quality standards, and meet scheduling and budget needs. The role involves hiring, budgeting, and addressing customer concerns in a fast-paced environment.

35 hours per week, English, permanent term, with supervision of 11-15 staff. Prior experience of 7 months to <1 year is typical. Educational requirements are flexible with no degree required.

Qualifications

• Supervisory responsibilities in a fast-paced kitchen environment.
• Strong communication and interpersonal skills.
• Ability to train staff in duties, sanitation, and safety procedures.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Hire food service staff.
• Ensure that food and service meet quality control standards.
• Prepare budget and cost estimates.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.
• Establish work schedules.

Skills

Team leadership

Customer service

Communication

Staff training

Education

No degree required

Job description

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: No degree, certificate or diploma
• Experience: 7 months to less than 1 year

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Establish work schedules

Supervision

• 11-15 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative

Employment terms options

• Early morning

Government programs

• Recognized employer

Employment terms options

• Evening
• Morning
• Night
• Day
• Weekend

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers