Shift Manager

River Rock Casino Resort; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

Une opportunité passionnante de devenir Shift Manager au sein d'un établissement de restauration haut de gamme au River Rock Casino Resort à Richmond. Vous serez responsable de la gestion des opérations front-office, garantissant la satisfaction des clients à chaque repas. Ce rôle exige une expérience en restauration, de solides compétences en service client et la capacité de diriger une équipe dans un environnement dynamique.

Qualifications

• Minimum 5 ans d'expérience en restauration, dont 2 ans à un poste de supervision.
• Capacité à mener une équipe et à créer une expérience client exceptionnelle.
• Connaissance approfondie du service alimentaire et viticole dans un environnement haut de gamme.

Responsibilities

• Superviser les opérations de la salle à manger pendant le service.
• Former et soutenir l'équipe de service.
• Gérer les plaintes des clients et garantir une expérience exceptionnelle.

Skills

Exceptional customer service

Leadership

Multitasking

Communication

Education

Post-secondary certificate in hospitality and/or restaurant management

Tools

MS Office

Squirrel POS system

Job description

Join to apply for the Shift Manager role at River Rock Casino Resort

4 days ago Be among the first 25 applicants

Join to apply for the Shift Manager role at River Rock Casino Resort

Position Summary

Under the direction of Assistant Operations Manager, Gordon Ramsay Steak, this position is a part of the management team and is responsible for managing front of house operations during their shift. The responsibilities of this position include creating an exceptional dining experience for guests from the moment they enter the restaurant. The Shift Manager ensures adherence to the Company’s policies and procedures, leads by example, supports Great Canadian’s learning environment and fosters a safe and welcoming work environment for all team members. The incumbent must be willing to assume a flexible work schedule including working evenings, weekends and holidays.

Position Summary

Under the direction of Assistant Operations Manager, Gordon Ramsay Steak, this position is a part of the management team and is responsible for managing front of house operations during their shift. The responsibilities of this position include creating an exceptional dining experience for guests from the moment they enter the restaurant. The Shift Manager ensures adherence to the Company’s policies and procedures, leads by example, supports Great Canadian’s learning environment and fosters a safe and welcoming work environment for all team members. The incumbent must be willing to assume a flexible work schedule including working evenings, weekends and holidays.

Key Accountabilities

• Oversee opening, running, and closing duties of the front-of-house team, ensuring all areas of the restaurant are ready for service and maintained throughout the shift.
• Lead the front of house team to in creating an exceptional fine dining experience for all restaurant guests.
• Ensure guests are warmly welcomed and resolve all enquiries and complaints effectively. Ensure every guest receives exceptional service from arrival to departure.
• Complete shift reports, tracking quality and guest issues, and report to management and the next shift.
• Provide menu suggestions and pairings to guests exhibiting extensive knowledge of food and wine service in a fine dining environment.
• Lead, train, and support the front-of-house team during the shift. Foster a positive work environment and encourage teamwork.
• Maintain high standards of cleanliness and organization. Ensure all service standards and procedures are followed, including proper presentation and handling of food and beverages.
• Complete required checklists and reports, and ensure cash handling procedures adhere to company policy.
• Verify time and attendance, assign shift work assignments, ensure appropriate coverage while minimizing operating costs.
• Build rapport with guests, regulars, and personalize their dining experience. Handle special requests and VIP guests with particular attention to detail.
• Coach and develop team members with a focus on guest service and menu knowledge.
• Conduct team member training and performance management activities, and provide leadership to meet exceptional service levels for all guests.
• Actively participate in the recruitment and onboarding of team members and in departmental meetings.
• Ensure compliance with licensing laws, health and safety and other statutory regulations;
• Perform other duties as assigned.
  
  

Education And Qualification Requirements

• A minimum of 5 years experience working in a restaurant, 2 years of which in a supervisory position.
• Post-secondary certificate in hospitality and/or restaurant management is an asset.
• Exceptional customer service orientation and customer service skills.
• Possess extensive knowledge of food and wine service in a fine dining environment.
• Excellent verbal communication and interpersonal skills.
• Strong knowledge of MS Office; prior Squirrel POS system experience is an asset.
• Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
• Able to work independently and lead the activities of others.
• Serving it Right or certification or the ability to obtain is required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality and Food and Beverage Services

Referrals increase your chances of interviewing at River Rock Casino Resort by 2x

Get notified about new Shift Manager jobs in Richmond, British Columbia, Canada.

Richmond, British Columbia, Canada 2 months ago

Richmond, British Columbia, Canada 2 months ago

Surrey, British Columbia, Canada 1 week ago

shift supervisor - Store# 24247, RIVER DISTRICT VANCOUVER

Richmond, British Columbia, Canada 3 weeks ago

Richmond, British Columbia, Canada 2 weeks ago

Production supervisor - cannabis processing

Richmond, British Columbia, Canada 2 months ago

Richmond, British Columbia, Canada 2 months ago

Richmond, British Columbia, Canada 2 months ago

shift supervisor - Store# 04687, IMPERIAL LANDING-NO.1 & BAYVIEW

Richmond, British Columbia, Canada 2 months ago

Shift Leaders - LOCAL Public Eatery, Kitsilano

Richmond, British Columbia, Canada 2 months ago

Shift Leaders - LOCAL Public Eatery, Gastown

Langley, British Columbia, Canada 1 week ago

Burnaby, British Columbia, Canada 4 weeks ago

shift supervisor - Store# 04576, CORNWALL & CYPRESS

Surrey, British Columbia, Canada 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.