Shift Manager

Push Operations; London; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Dental care

Extended health care

Employee referral bonus opportunities.

Job summary

Shake Shack Canada in London, Ontario is seeking a Shift Manager to lead the flow of service and uphold top safety, cleanliness, quality, and speed while delivering exceptional hospitality to guests and team members.

The role supports team recruitment, training, development and performance management, fostering an inclusive, high-performing environment. Flexibility for evenings, weekends and holidays is required.

Qualifications

• Previous leadership or supervisory experience in a fast-paced restaurant, hospitality, or quick-service environment.
• Strong interpersonal, communication, and team-building skills.
• Ability to motivate, coach, and develop team members.
• Strong organizational and problem-solving skills, with the ability to adapt to changing business needs.
• Commitment to maintaining high standards of food quality, cleanliness, safety, and guest service.
• Ability to manage multiple priorities and maintain a positive team environment during busy shifts.
• Familiarity with food safety standards and workplace health and safety practices.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Manage the flow of service to ensure the highest levels of Safety, Cleanliness, Quality and Speed while simultaneously upholding Shack standards of hospitality in all interactions with Team Members and Guests.
• Manage the Hourly Team Member lifecycle - recruiting, selection, hiring and performance through training, development and growth plans and utilize progressive discipline when appropriate.
• Deliver an uplifting Guest and Team Member experience that ensures loyalty through solid operational execution while identifying opportunities to improve throughput and productivity.
• Ensure compliance with government health and safety legislation and internal protocols.
• Foster an environment of inclusivity to engage the team, inspire collaboration and retain top talent.

Skills

Leadership experience

Communication

Team-building

Job description

Here at Shake Shack Canada, we take care of each other first and foremost so that we can create memorable experiences for our guests, communities and team members. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place.

We are currently seeking Shift Managers to fill existing vacancies at our Shake Shack London location. As a leader, the Shift Manager oversees the flow of service to ensure the highest standards of safety, cleanliness, quality, and speed while delivering exceptional hospitality to guests and team members. The Shift Manager supports team recruitment, training, development, and performance management while identifying opportunities to improve productivity and operational efficiency. Through clear communication and hands-on leadership, they foster a positive, inclusive work environment and ensure compliance with health and safety requirements.

Job Description:

• Manage the flow of service to ensure the highest levels of Safety, Cleanliness, Quality and Speed while simultaneously upholding Shack standards of hospitality in all interactions with Team Members and Guests.


• Manage the Hourly Team Member lifecycle - recruiting, selection, hiring and performance through training, development and growth plans and utilize progressive discipline when appropriate.


• Deliver an uplifting Guest and Team Member experience that ensures loyalty through solid operational execution while identifying opportunities to improve throughput and productivity.


• Ensure compliance with government health and safety legislation and internal protocols.


• Foster an environment of inclusivity to engage the team, inspire collaboration and retain top talent.

Qualifications:

• Previous leadership or supervisory experience in a fast-paced restaurant, hospitality, or quick-service environment.


• Strong interpersonal, communication, and team-building skills.


• Ability to motivate, coach, and develop team members.


• Strong organizational and problem-solving skills, with the ability to adapt to changing business needs.


• Commitment to maintaining high standards of food quality, cleanliness, safety, and guest service.


• Ability to manage multiple priorities and maintain a positive team environment during busy shifts.


• Familiarity with food safety standards and workplace health and safety practices.


• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Our Benefits include:

• Dental care


• Extended health care


• Employee referral bonus opportunities.

About Shake Shack Canada

Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc., both Toronto-based private investment companies that prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is an iconic American burger restaurant serving deliciously classic burgers, fries, hot dogs, and frozen custard. The brand has humble roots, founded as a hot dog cart in New York City's Madison Square Park by renowned restaurateur Danny Meyer. With our roots in fine dining and giving back to the community, we are committed to high-quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good".

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.