Strategy & Operations Analyst

Shake Shack Canada

Toronto

On-site

CAD 120,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional development program

Dynamic office culture

Exclusive perks from portfolio companies

Job summary

Shake Shack Canada is seeking a Strategy & Operations Analyst to support its expansion efforts. This role involves strategic planning, stakeholder communications, and business analytics to drive key initiatives. The ideal candidate will have strong analytical skills, a background in business operations, and a passion for the hospitality industry.

Qualifications

2-4 years of experience in strategy, real estate, consulting, or business operations.
Strong analytical and financial modeling skills.
Excellent communication skills with the ability to influence.

Responsibilities

Support development of multi-year growth plan and market analysis.
Prepare presentations and reports for stakeholders.
Monitor KPIs and operational performance.

Skills

Analytical skills

Financial modeling

Project management

Communication

Education

Bachelor’s degree in Business, Economics, Real Estate, Finance

Tools

Excel

Google Sheets

BI tools (Looker, Tableau)

Job description

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We are seeking a detail-oriented, analytical, and highly motivated Strategy & Operations Analyst to join our team. The Strategy & Operations Analyst will play a critical role in supporting Shake Shack Canada’s expansion by driving key strategic and operational initiatives—with a focus on development. This is a high-impact, cross-functional role where you’ll help implement the company’s growth strategy, optimize restaurant performance, and support data-driven decision-making.

You’ll work closely with leadership, operations, and key stakeholders to bridge big-picture strategy with day-to-day execution.

Key Responsibilities

Strategic Planning & Execution

Support the development of Shake Shack Canada’s multi-year growth plan, including market analysis, location planning, and business case modeling
Support strategic initiatives and special projects (e.g., pricing strategies, new formats, partnerships, new business opportunities)
Build business cases to support investment decisions in operations, real estate, and growth initiatives
Conduct market research, trade area assessments, and competitive analysis to support site selection and market prioritization
Liaise with brokers, landlords, and real estate partners to identify, evaluate, and prioritize new location opportunities
Assist in negotiating and reviewing leases and other commercial agreements in collaboration with legal and development teams
Prepare real estate packages, presentations, and supporting documents for executive and HQ approvals
Analyze new store performance against projections and provide insights to inform future real estate strategy

Stakeholder Reporting & Communications

Prepare high-quality presentations, memos, and reports for internal and external stakeholders including global leadership, real estate partners, and the board
Translate complex data and strategic insights into clear, actionable narratives for cross-functional teams
Coordinate cross-functional inputs for monthly and quarterly business and financial reviews and strategic updates

Business & Operations Analytics

Monitor KPIs and operational performance for restaurant locations; identify insights and areas for improvement
Build and maintain dashboards, reports, and tools that support decision-making across the business
Analyze customer, sales, and traffic data to support strategic planning and ongoing performance management

Qualifications & Requirements

2–4 years of experience in strategy, real estate, consulting, corporate development, business operations, or accounting
Strong analytical and financial modeling skills (Excel, Google Sheets, etc.); experience with BI tools (e.g., Looker, Tableau) is a plus
Highly organized, detail-oriented, and self-directed with excellent project management skills
Excellent communication skills with the ability to influence across levels and functions
Comfortable operating in ambiguity and a fast-paced, evolving environment
Passion for the hospitality or foodservice industry is a plus
Bachelor’s degree in Business, Economics, Real Estate, Finance or a related field

What We Offer

Competitive compensation, including comprehensive benefits, spending account and professional development program.
Opportunity to develop skills and gain experience in multiple disciplines in a fast-paced environment.
Dynamic and fun office culture with colleagues who share the same core values.
Exclusive perks from our portfolio companies, including restaurants and fitness studios.

About Shake Shack Canada

Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc, both Toronto-based private investment companies who prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand For Something Good, from its premium ingredients and employee development to its inspiring designs and deep community investment.

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Seniority level