General Manager

Push Operations; London; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time off

Job summary

Shake Shack Canada is seeking a General Manager for our London, Ontario location. You will lead a fast-paced, high-volume restaurant, drive top-line sales and bottom-line profitability, and develop a high-performing team through coaching and succession planning.

You will uphold food safety standards, optimize operations, and deliver memorable guest experiences while fostering an inclusive, collaborative culture and ensuring strong execution across shift teams.

Qualifications

• Proven GM experience in fast-paced, high-volume restaurant/QSR environment.
• Strong leadership and talent development abilities.
• Excellent interpersonal and communication skills.
• Ability to recruit, develop and retain top talent.
• Strong organizational and delegation skills.
• Commitment to food safety and regulatory compliance.

Responsibilities

• Oversee Shack P&L ownership, cost control and profitability.
• Lead recruitment, development and retention of a diverse, high-performing team.
• Coach managers and shift leaders to maximize guest satisfaction and throughput.
• Ensure food safety, proper health codes, and regulatory compliance.
• Drive guest experiences and brand standards through effective operations.

Skills

Leadership

Team development

Interpersonal skills

Communication

Organizational skills

People management

Food safety

Job description

Here at Shake Shack Canada, we take care of each other first and foremost so that we can create memorable experiences for our guests, communities and team members. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.

We are currently seeking a General Manager to fill an existing vacancy at our Shake Shack London location. As a leader, the Shake Shack General Manager takes an entrepreneurial approach to driving successful results by overseeing team development and sales growth strategies while striving to maximize bottom-line profitability. The GM upholds our standards while ensuring elevated experiences for our team members and our guests. The ultimate brand champion, the GM is responsible for inspiring and motivating a team by fostering an inclusive culture, welcoming environment and efficient workplace through clear communication and strategic action planning.

Job Description:

• Manages a team to drive top-line sales and bottom-line profitability through ownership of Shack P&L, including cost control, operational excellence and ongoing education of the management team on business acumen, P&L review and how to impact in real time.
• Drives people planning – recruitment, development and retention – of a high-performing, diverse team, at all levels, while staffing for growth.
• Demonstrates strong leadership skills and strategic agility to meet and anticipate fluctuating business needs. Leads team through change, complexity and difficult situations while promoting a solution-oriented culture which contributes to the development of the brand and our processes.
• Delivers an amazing guest and team experience that ensures loyalty through solid operations execution while identifying opportunities to improve throughput and productivity.
• Follows all company policies and compliance rules, appropriate health codes and local jurisdiction food handling requirements, maintains food safety certifications and models exemplary food health safety practices to the team.
• Leads by example, holds self and team accountable, and coaches the management team in shift management to maximize results and ensure strong execution.
• Fosters an environment of inclusivity to engage the team, inspire collaboration and retain top talent.

Qualifications:

• Interpersonal skills and empathy
• Strong organization and delegation skills
• Effective communication
• Ability to inspire and develop others
• Ability to lead Individuals and teams
• Ability to manage work processes and lead continuous improvement initiatives
• Proven experience as a General Manager in a fast-paced, high-volume restaurant and/or QSR environment

Our Benefits include:

• Dental care
• Extended health care
• Paid time off

About Shake Shack Canada

Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc., both Toronto-based private investment companies that prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is an iconic American burger restaurant serving deliciously classic burgers, fries, hot dogs, and frozen custard. The brand has humble roots, founded as a hot dog cart in New York City’s Madison Square Park by renowned restaurateur Danny Meyer. With our roots in fine dining and giving back to the community, we are committed to high-quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.