Manager

Push Operations; London; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time off

Job summary

Shake Shack Canada in London (Ontario) is seeking a Manager to oversee day-to-day restaurant operations, ensuring food quality, hospitality, cleanliness, and health‑and‑safety standards. You will lead shifts, set priorities, and coach the team to deliver outstanding guest experiences.

This role focuses on driving sales and profitability, maintaining brand standards, and fostering a positive, inclusive work environment through hands-on leadership and clear communication.

Qualifications

• Strong interpersonal skills and empathy.
• Effective communication, organization, and delegation skills.
• Ability to lead, coach, and motivate individuals and teams.
• Ability to manage daily operations and adapt to changing business needs.
• Commitment to maintaining food quality, safety, and cleanliness standards.
• Proven leadership or management experience in a fast-paced, high-volume restaurant or quick-service restaurant environment.

Responsibilities

• Supervise day-to-day operations to maintain high levels of quality control, hygiene, health and safety while upholding Shake Shack brand standards, including food quality, hospitality and restaurant cleanliness.
• Manage the team to execute strategic action plans to achieve sales, profitability and guest experience KPIs.
• Communicate shift goals and positioning assignments to the team to optimize productivity and throughput.
• Actively manage shifts to respond to changing business and traffic needs.
• Coach and hold team members accountable for upholding Shake Shack standards while maintaining a positive work environment.
• Use online systems to maintain shift reporting, keep logs, track inventory and optimize production.
• Lead by example by fulfilling all Shake Shack operational standards.

Skills

Leadership

Communication

People management

Team coaching

Organizational skills

Adaptability

Job description

Here at Shake Shack Canada, we take care of each other first and foremost so that we can create memorable experiences for our guests, communities and team members. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place.

We are currently seeking a Manager to fill an existing vacancy at our Shake Shack London location. As a leader, the Manager oversees day-to-day restaurant operations, ensuring exceptional food quality, hospitality, cleanliness, and compliance with health and safety standards. The Manager supports sales, profitability, and guest experience goals by leading shifts, communicating priorities, and adapting to changing business needs. Through hands-on coaching and clear communication, they inspire their team, uphold Shake Shack's brand standards, and foster a positive, inclusive, and efficient workplace.

Job Description:

• Supervise day-to-day operations to maintain high levels of quality control, hygiene, health and safety while upholding Shake Shack brand standards, including food quality, hospitality and restaurant cleanliness.
• Manage the team to execute strategic action plans to achieve sales, profitability and guest experience KPIs.
• Communicate shift goals and positioning assignments to the team to optimize productivity and throughput.
• Actively manage shifts to respond to changing business and traffic needs.
• Coach and hold team members accountable for upholding Shake Shack standards while maintaining a positive work environment.
• Use online systems to maintain shift reporting, keep logs, track inventory and optimize production.
• Lead by example by fulfilling all Shake Shack operational standards.

Qualifications:

• Strong interpersonal skills and empathy.
• Effective communication, organization, and delegation skills.
• Ability to lead, coach, and motivate individuals and teams.
• Ability to manage daily operations and adapt to changing business needs.
• Commitment to maintaining food quality, safety, and cleanliness standards.
• Proven leadership or management experience in a fast-paced, high-volume restaurant or quick-service restaurant environment.

Our Benefits include:

• Dental care
• Extended health care
• Paid time off

About Shake Shack Canada

Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc., both Toronto-based private investment companies that prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is an iconic American burger restaurant serving deliciously classic burgers, fries, hot dogs, and frozen custard. The brand has humble roots, founded as a hot dog cart in New York City's Madison Square Park by renowned restaurateur Danny Meyer. With our roots in fine dining and giving back to the community, we are committed to high-quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good".

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.