Shift Leader: Restaurant Operations & Team Development

Jollibee; Vancouver; Presencial; CAD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Jollibee Vancouver is seeking a Restaurant Supervisor to assist the Restaurant Manager and team in achieving business goals through hands-on operations support, focusing on quality, cleanliness, and service standards. You will lead shift teams, drive sales, ensure food safety, manage costs, and respond to customer feedback to deliver a consistent, high-energy experience for guests across busy shifts.

This role requires strong communication, problem solving, and the ability to balance speed with

Formación

• High School graduate required or equivalent.
• Minimum 6 months experience in quick-service or retail operations.
• Food Safety Certification (ServSafe) may be required.

Responsabilidades

• Achieve shift sales targets through implemented programs.
• Lead and supervise service crew to ensure quality and speed.
• Control costs and manage FCPC programs.
• Maintain safety, sanitation, and compliance.
• Handle customer feedback and resolve issues during shifts.

Conocimientos

Shift Management

FSC Management

Customer Feedback Management

Profitability Management

Sales Information Management

Local Store Marketing

Educación

High School diploma

Herramientas

MS Applications

Oracle

PosNet

Descripción del empleo

Jollibee Vancouver is seeking a Restaurant Supervisor to assist the Restaurant Manager and team in achieving business goals through hands-on operations support, focusing on quality, cleanliness, and service standards. You will lead shift teams, drive sales, ensure food safety, manage costs, and respond to customer feedback to deliver a consistent, high-energy experience for guests across busy shifts.

This role requires strong communication, problem solving, and the ability to balance speed with