Customer Experience Lead

Melanie Lyne; Quebec; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Melanie Lyne in Canada is seeking a Team Leader with a passion for fashion and customer service to guide a dynamic sales team and deliver a memorable shopping experience to every customer. You will be joining a company focused on the development and career growth of its employees.

You will train staff, monitor sales targets, and drive store performance, while handling daily tasks like pricing, orders, transfers, and store upkeep.

Qualifications

• Experience leading a sales or service team.
• Strong customer service and selling skills.
• Ability to train and motivate staff.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

Skills

Team leadership

Customer service

Sales training

Job description

Job Description

Posted Friday, August 21, 2026 at 4:00 a.m.

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Strong selling and customer service skills
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance