F&B Operations Lead - Indigenous Experience

Grey Eagle Resort & Casino; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

Grey Eagle Resort & Casino, located on the Tsuut’ina Nation near Calgary, seeks an energetic leader for its Food & Beverage team. You will guide front-of-house operations, uphold service standards, and foster a culture of hospitality and accountability.

The role emphasizes leadership, customer service excellence, and thorough knowledge of POS, inventory, and cost controls within a dynamic, high-volume environment.

Qualifications

• Alberta Pro Serve Certification is required.
• Progressive lead or supervisory experience in high-volume Food & Beverage.
• Post-secondary hospitality education is an asset.
• Food Safety certification is required; First Aid is an asset.

Responsibilities

• Lead and develop the Front of House team under the Restaurant Manager.
• Develop and implement department standards, policies and procedures.
• Conduct performance appraisals and coach staff.
• Participate in recruitment for front of house positions.
• Manage staff schedules to meet business needs and events.
• Ensure food safety, liquor service and health regulations are followed.
• Monitor and control POS, menu costing and inventory accuracy.
• Attend pre-shift and monthly staff meetings and communicate updates.

Skills

Leadership

Customer service

Staff training

Communication

Time management

Conflict resolution

Teamwork

Flexibility

Education

Alberta Pro Serve Certification

Hospitality management education

Food safety certification

First Aid certification

Post-secondary hospitality education

Tools

POS systems

Microsoft Office

Outlook Express

PowerPoint

Job description

Grey Eagle Resort & Casino, located on the Tsuut’ina Nation near Calgary, seeks an energetic leader for its Food & Beverage team. You will guide front-of-house operations, uphold service standards, and foster a culture of hospitality and accountability.

The role emphasizes leadership, customer service excellence, and thorough knowledge of POS, inventory, and cost controls within a dynamic, high-volume environment.