Shift Lead - Fast-Paced QSR Team, Growth & Impact

Dexterra; Hamilton; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Employee Referral Program

Industry leader

Growth opportunities

Job summary

Dexterra Group is seeking a motivated Lead Hand to support the Tim Hortons location during weekdays. The role focuses on hands-on leadership, customer service, and maintaining food quality and cleanliness.

The position includes day and evening shifts, with occasional Saturdays and no Sundays, depending on operations. Successful candidates will have supervisory experience, strong communication, and the ability to work in a busy setting while prioritizing tasks and food safety.

Qualifications

• Experience in quick-service or hospitality is preferred.
• Supervisory or lead-hand experience is an asset.
• Strong customer-service and communication skills.
• Ability to lead a team and work as part of a busy environment.
• Excellent organizational and time-management skills.
• Dependable, punctual, positive and professional.
• Ability to handle cash and operate POS systems.
• Knowledge of food safety practices is an asset.

Responsibilities

• Lead the daily operation of the Tim Hortons location and supervise the team.
• Provide excellent customer service and maintain high food quality.
• Ensure shifts run efficiently and tasks are completed on time.
• Maintain cleanliness and food safety standards.
• Adapt to a flexible schedule including mornings, evenings, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Time management

Punctuality

Food safety

Cash handling

Flexibility

Leadership

POS systems

Tools

POS systems

Job description

Dexterra Group is seeking a motivated Lead Hand to support the Tim Hortons location during weekdays. The role focuses on hands-on leadership, customer service, and maintaining food quality and cleanliness.

The position includes day and evening shifts, with occasional Saturdays and no Sundays, depending on operations. Successful candidates will have supervisory experience, strong communication, and the ability to work in a busy setting while prioritizing tasks and food safety.