Tim Hortons Shift Lead

Dexterra; Hamilton; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Employee Referral Program

Industry leader

Growth opportunities

Job summary

Dexterra Group is seeking a motivated Lead Hand to support the Tim Hortons location during weekdays. The role focuses on hands-on leadership, customer service, and maintaining food quality and cleanliness.

The position includes day and evening shifts, with occasional Saturdays and no Sundays, depending on operations. Successful candidates will have supervisory experience, strong communication, and the ability to work in a busy setting while prioritizing tasks and food safety.

Qualifications

• Experience in quick-service or hospitality is preferred.
• Supervisory or lead-hand experience is an asset.
• Strong customer-service and communication skills.
• Ability to lead a team and work as part of a busy environment.
• Excellent organizational and time-management skills.
• Dependable, punctual, positive and professional.
• Ability to handle cash and operate POS systems.
• Knowledge of food safety practices is an asset.

Responsibilities

• Lead the daily operation of the Tim Hortons location and supervise the team.
• Provide excellent customer service and maintain high food quality.
• Ensure shifts run efficiently and tasks are completed on time.
• Maintain cleanliness and food safety standards.
• Adapt to a flexible schedule including mornings, evenings, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Time management

Punctuality

Food safety

Cash handling

Flexibility

Leadership

POS systems

Tools

POS systems

Job description

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence acrossthe entire continentNorth America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

Looking forWe are looking for a motivated and dependable Lead Hand to provide hands-on leadership and support the daily operation of our Tim Hortons location. The successful candidate will help lead the team, provide excellent customer service, maintain food quality and cleanliness standards, and ensure shifts run efficiently. This is a Monday to Friday position we have both day shift 8:00am-2:00pm and evening 2:00pm till 8:30pm. Every other Saturday from 10:00am-3:00pm. No Sundays.

Qualifications

• Previous experience in quick-service restaurants, food service, retail, or hospitality is preferred.
• Previous supervisory, shift-lead, or lead-hand experience is an asset.
• Strong customer-service and communication skills.
• Ability to provide direction and work effectively as part of a team.
• Comfortable working in a busy, fast-paced environment.
• Strong organizational and time-management skills.
• Dependable, punctual, positive, and professional.
• Able to prioritize multiple tasks while maintaining attention to food quality and customer service.
• Comfortable working with POS systems and handling cash.
• Knowledge of food safety and sanitation practices is an asset.
• Ability to work a flexible schedule, which may include early mornings, evenings, weekends, and holidays depending on operational requirements.

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.
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