Shift Lead: Customer Experience & Operations

Starbucks; Hamilton; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks Hamilton is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience. You will deploy partners, delegate tasks, and maintain a welcoming Third Place environment with legendary customer service and quality beverages.

As a shift leader, you will model Starbucks guiding principles, ensure adherence to safety and cash-handling policies, and support a positive, high-performing

Qualifications

• Experience in customer service within retail or hospitality.
• Ability to lead and motivate a team on shift.
• Strong communication and interpersonal skills.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead and deploy partners, delegate tasks to ensure smooth service.
• Maintain a welcoming environment and deliver legendary customer service.
• Ensure quality beverages and products are prepared to standard.
• Follow cash handling and safety procedures during shifts.

Skills

Team leadership

Customer service

Communication skills

Retail knowledge

Tools

Cash handling

Job description

Starbucks Hamilton is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience. You will deploy partners, delegate tasks, and maintain a welcoming Third Place environment with legendary customer service and quality beverages.

As a shift leader, you will model Starbucks guiding principles, ensure adherence to safety and cash-handling policies, and support a positive, high-performing