Shift Lead - Customer Experience Coach (Flexible Hours)

Miniso Canada; Nanaimo; On-site; CAD 22,000 - 30,000; Full time

Job summary

Miniso Canada is seeking a Full-time Shift Lead for the Woodgrove Center location in Nanaimo, BC. You will oversee daily store operations, supervise a small team, and ensure exceptional customer service standards are met.

Responsibilities include cash handling, opening/closing procedures, staff training, and promoting store promotions. Flexibility in hours and strong communication skills are essential for success in this role.

Qualifications

• Minimum of High School Graduate.
• Eligible to work in Canada.
• Flexible work hours and times.
• Exceptional customer service skills.
• Self-driven and motivated.
• Energized and outgoing.
• Proactive and organized.
• Excellent communications and interpersonal skills.
• Team player.
• Experience in Retail stores is an asset.

Responsibilities

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits.
• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard.
• Carry keys and alarm codes; perform standardized opening and closing procedures.
• Train, develop, and coach team members; ensure accountability and compliance of all members.
• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety.
• Manage teams of up to 4 people at a time; delegate tasks and breaks.
• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties.
• Act as a Store Manager when in lieu of a Store Manager on shift.
• Oversee store cleanliness and maintenance as per company standard.
• Collaborate with management to organize and set up store promotions.
• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
• And any other duties as assigned

Skills

Exceptional customer service

Self-driven

Energized and outgoing

Proactive and organized

Excellent communication

Interpersonal skills

Team player

Retail experience

Education

High School Graduate

Eligible to work in Canada

Job description

Miniso Canada is seeking a Full-time Shift Lead for the Woodgrove Center location in Nanaimo, BC. You will oversee daily store operations, supervise a small team, and ensure exceptional customer service standards are met.

Responsibilities include cash handling, opening/closing procedures, staff training, and promoting store promotions. Flexibility in hours and strong communication skills are essential for success in this role.