Store Operations Supervisor – Customer Experience

Dollar Tree; Nanaimo; On-site; CAD 42,000 - 64,000; Full time

Job summary

Dollar Tree in Nanaimo, Canada seeks an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily activities, organize merchandise, supervise associates, and ensure a clean, safe environment for customers and staff.

The role includes opening/closing procedures, payroll and scheduling tasks, and enforcing company policies while maintaining high standards of service. This position is full-time at the Nanaimo location.

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives is required
• Store management experience in retail, grocery, or drug store environment is preferred
• Ability to lift up to 55 lbs and perform physical duties as part of daily tasks
• Strong communication, interpersonal, and written skills are required
• Ability to work in a high-energy, team environment is required
• Exceptional customer service, organizational, and communication skills are required
• Strong problem solving and decision-making skills are required

Responsibilities

• Assist with store functions and day-to-day activities
• Help customers in a positive, approachable manner
• Organize and stock merchandise from delivery to stockroom to sales floor
• Perform opening and closing procedures
• Maintain store areas and fixtures to company standards
• Assist in payroll, scheduling, and cash handling
• Train and develop store associates
• Ensure a clean, safe, and respectful environment for customers and staff

Skills

Store management

Customer service

Team development

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree in Nanaimo, Canada seeks an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily activities, organize merchandise, supervise associates, and ensure a clean, safe environment for customers and staff.

The role includes opening/closing procedures, payroll and scheduling tasks, and enforcing company policies while maintaining high standards of service. This position is full-time at the Nanaimo location.