Full-time Shift Lead (CA72 Woodgrove Center)

Miniso Canada; Nanaimo; On-site; CAD 22,000 - 30,000; Full time

Job summary

Miniso Canada is seeking a Full-time Shift Lead for the Woodgrove Center location in Nanaimo, BC. You will oversee daily store operations, supervise a small team, and ensure exceptional customer service standards are met.

Responsibilities include cash handling, opening/closing procedures, staff training, and promoting store promotions. Flexibility in hours and strong communication skills are essential for success in this role.

Qualifications

• Minimum of High School Graduate.
• Eligible to work in Canada.
• Flexible work hours and times.
• Exceptional customer service skills.
• Self-driven and motivated.
• Energized and outgoing.
• Proactive and organized.
• Excellent communications and interpersonal skills.
• Team player.
• Experience in Retail stores is an asset.

Responsibilities

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits.
• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard.
• Carry keys and alarm codes; perform standardized opening and closing procedures.
• Train, develop, and coach team members; ensure accountability and compliance of all members.
• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety.
• Manage teams of up to 4 people at a time; delegate tasks and breaks.
• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties.
• Act as a Store Manager when in lieu of a Store Manager on shift.
• Oversee store cleanliness and maintenance as per company standard.
• Collaborate with management to organize and set up store promotions.
• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
• And any other duties as assigned

Skills

Exceptional customer service

Self-driven

Energized and outgoing

Proactive and organized

Excellent communication

Interpersonal skills

Team player

Retail experience

Education

High School Graduate

Eligible to work in Canada

Job description

Job description

We are looking for a Full-time Shift Lead to join us in our Woodgrove Center location.

Address: 6631 Island Hwy N, Nanaimo, BC V9T 4T7

Responsibilities:

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits




• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard




• Carry keys and alarm codes; perform standardized opening and closing procedures




• Train, develop, and coach team members; ensure accountability and compliance of all members




• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety




• Manage teams of up to 4 people at a time; delegate tasks and breaks




• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties




• Act as a Store Manager when in lieu of a Store Manager on shift




• Oversee store cleanliness and maintenance as per company standard.




• Collaborate with management to organize and set up store promotions.




• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.




• And any other duties as assigned

Qualifications:

• Minimum of High School Graduate




• Eligible to work in Canada




• Flexible work hours and times




• Skills & Experience Required:




• Exceptional customer service skills




• Self-driven and motivated




• Energized and outgoing




• Proactive and organized




• Excellent communications and interpersonal skills




• Team player




• Experience in Retail stores is an asset