Shft Mgr, Table Games-GCT

Great Canadian Entertainment; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Great Canadian Entertainment is seeking a seasoned Table Games Manager to oversee table game operations on a shift basis, drive profitability, and lead a team of managers and direct reports. You will implement initiatives, participate in recruitment, and ensure adherence to policies.

The role requires strong leadership, strategic planning, and the ability to communicate with multiple business units, regulators, guests, and staff while maintaining a safe and welcoming workplace.

Qualifications

• High School Diploma required; post‑secondary asset.
• Minimum 3 years of experience in gaming management.
• Food Safety or Responsible Liquor Service Certification a plus.
• Ability to obtain Gaming License.

Responsibilities

• Provides leadership, direction and mentoring to the Table Games operations.
• Plans, directs and implements the Table Games operation strategic plans.
• Develops and implements Table Games policies and procedures.
• Evaluates current business models; proposes approvals changes.
• Ensures compliance with licensing laws, health and safety and other regulations.

Skills

Leadership

Communication

Customer service

MS Office

Bilingual English/French

Education

High School Diploma

Post Secondary education or suitable combination

Tools

MS Office

Job description

JOB DESCRIPTION

Under the general direction of the Manager, Table Games or Casino Manager, this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objective s and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Position Summary

JOB DESCRIPTION

Under the general direction of the Manager, Table Games or Casino Manager, this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objective s and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides leadership, direction and mentoring to the Table Games operations
• Becoming an active member of the Casino Department Head meetings
• Plans, directs and implements the Table Games operation strategic plans
• Develops and implements Table Games policies and procedures
• Evaluates current business models; proposes and implements approved changes
• Provides Table Games support to casino General Managers
• Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
• Research current and future trends as they relate to products and systems; makes recommendations for improvements
• Ensuring the administrative responsibilities associated with Kronos, Leave Management, and Performance Improvement are maintained as per procedure
• Communicating with all appropriate business units
• Develops Table Games training programs in conjunction with the Director, Training
• Responds to and resolves issues as escalated
• Liaises and communicates effectively with all appropriate business units
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
• Monitoring all table games reporting, including labor costs
• Developing strategies to ensure the retention of existing and new VIP play within the Salon Prive
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required
• Performs other duties as assigned.

Education And Qualifications

• High School Diploma
• Post Secondary education or suitable combination of education and experience an asset
• Minimum 3 years of experience in gaming management
• Food Safety or Responsible Liquor Service Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!