Part Time Food & Beverage Supervisor-TIC

Great Canadian Entertainment; Gananoque; On-site; CAD 45,000 - 60,000; Full time

Job summary

Great Canadian Entertainment in Gananoque is seeking a Front of House Supervisor to oversee day-to-day FOH Food & Beverage operations across a multi-venue location, under the direction of the F&B Outlet Manager. The role emphasizes staff development, performance reviews, and maintaining a safe, welcoming environment for guests.

Responsibilities include scheduling, supervising, time and attendance, shift reports, hiring support, and ensuring compliance with licensing, health and safety measures.

Qualifications

• High School diploma; hospitality education preferred or equivalent experience.
• 2+ years in Food & Beverage, with lead or supervisory experience.
• POS experience and strong communication skills.
• Smart Serve Certification and Gaming License eligibility preferred.

Responsibilities

• Oversees front of house F&B operations on a shift basis at a multi-venue location.
• Schedules and supervises team, verifies time and attendance, assigns shifts.
• Prepares shift reports and tracks guest issues for management.
• Assists with hiring and training progress; ensures compliance with regulations.
• Maintains licensing, health and safety standards; liaises with departments.

Skills

Team leadership

Customer service

Staff development

Scheduling

Communication

Education

High School diploma

Post secondary education in hospitality

Tools

POS experience

MS Office

Job description

JOB DESCRIPTION

Under the general direction of the F&B Outlet Manager(s), this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Position Summary

JOB DESCRIPTION Under the general direction of the F&B Outlet Manager(s), this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the develop ment of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises team members; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while min imizing operating costs
• Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
• Assists with the screening and selection of new hires; organizes and tracks training progress
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
• Orders front of house supplies as required; may participate in monthly inventory count
• Performs front l ine F&B duties as required (Coffee Cart Server, Bartender, Expediter)
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and team members
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education And Qualifications

• High School diploma; Post Secondary education in hospitality or suitable combination of education and experience
• 2 years Food & Beverage experience
• 2 years experience in a lead or supervisory role
• POS experience
• Smart Serve Certification
• WHMIS an asset
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours

About Us

We are committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!