Shelter Program Manager: Client-Centered Services & Crisis

Red Door Shelter; Toronto; On-site; CAD 77,000 - 84,000; Full time

Job summary

Red Door Shelter in Toronto, Ontario is seeking a Program Manager to ensure effective delivery of shelter services and to lead staff and students. You will coordinate programs, supervise designated teams, manage schedules, and respond to crises while maintaining client-centered approaches.

The role requires a post-secondary background in Social Services, 2+ years coordinating services, budget oversight, and strong communication. This contract runs 18 months with on-call duties.

Qualifications

• Experience coordinating or delivering client services and supervising staff.
• Experience with vulnerable populations and managing social service programs.
• Ability to manage budgets, track program outcomes, and ensure regulatory compliance.

Responsibilities

• Coordinates and supervises the delivery of quality programming and services.
• Ensure client-centred programs and services.
• Collaborate on strategic enrichment program initiatives.
• Manage and lead the assigned portfolio to ensure client outcomes and respond to crises.
• Supervises program staff and students and maintains effective communication systems.

Skills

Interpersonal skills

Conflict management

Decision making

Problem solving

Verbal and written communication

Microsoft Office

Education

Post-secondary education in Social Services

Tools

Microsoft Office

Job description

Red Door Shelter in Toronto, Ontario is seeking a Program Manager to ensure effective delivery of shelter services and to lead staff and students. You will coordinate programs, supervise designated teams, manage schedules, and respond to crises while maintaining client-centered approaches.

The role requires a post-secondary background in Social Services, 2+ years coordinating services, budget oversight, and strong communication. This contract runs 18 months with on-call duties.