Part-time Shelter Support Worker

Red Door Shelter; Toronto; On-site; CAD 43,000 - 44,000; Part time

Job summary

Red Door Shelter in Toronto is seeking a part-time, temporary Housing/Resident Support role for a gender-based violence shelter. You will conduct emergency intakes, provide crisis support, document case progress, and help maintain safety and order in the living spaces.

Hours are 16 per week, on Saturdays and Sundays with rotating shifts. A related social services diploma and ability to de-escalate tense situations are preferred; compensation is CAD 30.87–31.40 per hour plus 4% vacation pay as

Qualifications

• Related social services diploma or equivalent with experience preferred.
• Demonstrated commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to deal with and de-escalate abusive behaviour.
• Initiative, reliability, and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.

Responsibilities

• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
• Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
• Report maintenance issues including the urgency to Maintenance Worker.
• Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
• Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
• Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
• Screen visitors.
• Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

Skills

Communication skills

De-escalation

Teamwork

Housekeeping

Initiative

Education

Social services diploma or equivalent

Tools

CPR & WHMIS training

Job description

About Red Door:

Red Door is a non-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing a safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity and accountability.

Responsibilities:

• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
• Enter notes regarding case progress as required.
• Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
• Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
• Report maintenance issues including the urgency to Maintenance Worker.
• Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
• Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
• Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
• Screen visitors.
• Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

Qualifications:

• Related social services diploma or equivalent with experience preferred.
• Demonstrated commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to deal with and de-escalate abusive behaviour.
• Initiative, reliability, and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.

Position Type:

Part-time, Temporary Assignment (contract up to 1 year)

Job Reference Code:

P-168

Location:

Gender-Based Violence Shelter

Hours of Work:

16 hours/week

Schedule:

Saturday & Sunday (Rotating Shifts)

Week -1: 8:00 am to 4:00 pm

Week - 2: 3:30 pm to 11:30 pm

Compensation:

$30.87 - $31.40 + plus 4% vacation pay as per the collective agreement

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.