Program Manager, Supportive Housing

RedBranch Executive Search & Recruitment; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

A nonprofit organization based in Toronto is looking for a Program Manager for Supportive Housing to lead a dedicated team of Support Workers. This role involves overseeing the delivery of quality services, managing program budgets, and fostering community partnerships. Applicants should have 3+ years of relevant experience, a diploma or degree in Social Services or Counseling, and skills in crisis intervention. The position offers a chance to create impactful programs that support individuals living with mental health challenges.

Qualifications

• 3+ years of experience in supportive housing or related support industry.
• Understanding of local, provincial housing regulations and policies.
• Proven ability to manage budgets and financial resources.

Responsibilities

• Provide operational oversight of programs for recovery.
• Supervise Resident Supports ensuring service delivery.
• Lead crisis intervention efforts for resident safety.

Skills

Team management

Crisis Intervention Skills

Community Development

Empathy

Communication

Education

Diploma/degree in Social Services or Counselling

Job description

2606 Program Manager, Supportive Housing

Please Note: This is NOT an IT PM role.

Our Non Profit client provides support services and permanent, safe, affordable housing for adults recovering from mental illness –a place and community to call home. Operating multiple buildings and dispersed units supporting over 100 households in downtown Toronto. We are see seeking an energetic, organized, demonstrated leader to assume the Supportive Housing, Program Manager role.

Summary

Reporting to the Executive Director, the Program Manager provides overall leadership to a team of 15+ Support Workers, and strategic planning for programs and services to support tenants with mental health challenges. The role is ideal for a demonstrated leader who is dedicated, compassionate, while thriving in a busy, deadline driven environment.

Abbreviated Responsibilities

Supportive Housing Program

• Provide operational oversight of the programs to ensure quality service delivery that foster self-sufficient living and recovery
• Develop and implement program policies and procedures to enhance compliance and resident outcomes.
• Implement project plans to operationalize housing initiatives and manage program admission processes efficiently.
• Manage program budgets, ensuring financial resources are allocated effectively.

Resident Support Services

• Supervise Resident Supports and Programs: Oversee the provision of individual-centered care plans, ensuring staff are effectively supporting clients in achieving housing stability and self-sufficiency.
• Resource Coordination: Facilitate access to community resources – healthcare, employment, and educational opportunities, and coordinating efforts with teams and external partners.
• Assessments: Conduct regular reviews of resident needs and progress, providing guidance and support to teams in developing and implementing individualized service plans.
• Crisis Management: Lead crisis intervention efforts, providing support and direction to staff in emergency situations to ensure resident safety and well-being.

Community Engagement

Relationship Building

Establish and maintain strong relationships with landlords, service providers, and community organizations to support housing initiatives and client needs.

Stakeholder Collaboration

Collaborate with community stakeholders to develop and implement strategies that enhance service delivery and client outcomes.

Advocacy

Represent the organization at community meetings, advocating the needs and rights of clients.

Your Background

• Dip/degree in Social Services, Counselling, or combination of education, training & experience
• An excellent communicator with 3+ years of experience managing or leading a team.
• 3+ years of experience in supportive housing or working with individuals living with mental illness and/or homelessness (or related support industry experience)
• Trauma Informed and Crisis Intervention Skills
• Community Development: Skills in fostering community partnerships and engaging with stakeholders to deliver impactful programs and supports.
• Empathy and understanding of the challenges faced by adults living with mental health issues.
• Knowledge of Housing Legislation: Understanding of local, provincial housing regulations and policies including Residential Tenancies Act
• Budget Management: Proven ability to manage budgets and financial resources.

Additional educational background and/or work experience related to:

• Mental Health and Addiction Workers
• Community Service Workers
• 5+ years working in a mental health clinical setting

Please respond with resume to [e-mail].

Our client is an equal opportunity employer, committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

Our client supports requests for accommodation from applicants with disabilities; please contact [e-mail] should you need an accommodation at any point in the recruitment process.