Program Manager

Red Door Shelter; Toronto; On-site; CAD 77,000 - 84,000; Full time

Job summary

Red Door Shelter in Toronto, Ontario is seeking a Program Manager to ensure effective delivery of shelter services and to lead staff and students. You will coordinate programs, supervise designated teams, manage schedules, and respond to crises while maintaining client-centered approaches.

The role requires a post-secondary background in Social Services, 2+ years coordinating services, budget oversight, and strong communication. This contract runs 18 months with on-call duties.

Qualifications

• Experience coordinating or delivering client services and supervising staff.
• Experience with vulnerable populations and managing social service programs.
• Ability to manage budgets, track program outcomes, and ensure regulatory compliance.

Responsibilities

• Coordinates and supervises the delivery of quality programming and services.
• Ensure client-centred programs and services.
• Collaborate on strategic enrichment program initiatives.
• Manage and lead the assigned portfolio to ensure client outcomes and respond to crises.
• Supervises program staff and students and maintains effective communication systems.

Skills

Interpersonal skills

Conflict management

Decision making

Problem solving

Verbal and written communication

Microsoft Office

Education

Post-secondary education in Social Services

Tools

Microsoft Office

Job description

About Red Door:

Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

Overall Responsibility:

The Program Manager is responsible for ensuring the effective and efficient delivery of services and programs in the shelter. In addition, this position is responsible for directly managing and supervising staff and students.

Your responsibilities will include:

• Coordinates and supervises the ongoing provision of quality designated programming and services and ensures that established standards for program/shelter service delivery are met through adequate staffing and oversight.
• Ensure the delivery of client-centred programs and services.
• Collaborate on strategic enrichment program initiatives.
• Manage and lead the assigned portfolio to ensure successful outcomes for clients and respond to crises as required.
• Supervises program staff and students (Child & Youth, Housing, Outreach, and Shelter Support as assigned) through various performance management processes and maintains communication systems that promote collaborative working relationships.
• Evaluate and implement training development plans, maintain staff and program schedules, and report staff hours worked to the finance department for bi-weekly payroll.
• Supervises Students, ensuring they are provided with an orientation, direction, and guidance to ensure positive and enriching experiences for them and the clients at the Red Door and to support them in achieving their learning objectives.
• Collaborates with the Volunteer Coordinator in matching and placing volunteers as required.
• Participate in performance-management processes to meet personal, team, and organizational development goals.
• On-Call duties (rotated among managers)

Qualifications:

• Post-secondary education in Social Services or related discipline.
• Minimum of two years of professional experience coordinating or delivering client services and supervising staff.
• Experience working with vulnerable populations and managing social service programs.
• Ability to manage budgets, track program outcomes, and ensure compliance with regulations
• Eagerness to develop a solid knowledge of shelter services and government and community resources.
• Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
• Good conflict management and dispute resolution skills
• Good decision-making skills with the ability to motivate and direct others.
• Sound judgment and excellent problem-solving/crisis management skills.
• Excellent verbal and written communication skills.
• Intermediate PC skills in using Microsoft Office applications.
• Willingness to embrace the non-profit culture.
• Motivated to work in a non-profit environment.

Employment Type:

Full-Time, Contract (18 months covering a maternity leave)

Hours of Work:

• Monday & Wednesday: 12:00 pm - 8:00 pm
• Tuesday, Thursday, Friday: 9:00 am - 5:00 pm

On-Call Responsibilities:

Scheduled based on rotation among program managers.

Salary:

$76,500.90-$83,594.60 per year plus On-call compensation

Reports to:

Senior Client Services Manager

We thank all applicants. However, only those selected for an interview will be contacted.

NO PHONE CALLS, PLEASE.

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.