Shelter Manager: Lead Teams to Housing Solutions

The Mustard Seed Society; Edmonton; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Extended health and dental benefits

RRSP matching after one year

Wellness days

Employee Assistance Program

Job summary

The Mustard Seed Society in Edmonton, AB seeks a Shelter Manager (Fixed Term 12 months) to lead frontline operations and staff for the North shelters, ensuring high-quality service for clients and a relational, change-focused environment.

Reporting to the Director of Shelters (North), you will manage budgets, coordinate with HR and Health & Safety, supervise staff, drive policy implementation, and produce monthly reports while building partnerships with local agencies to support housing options

Qualifications

• 5 years of experience in the human services field, preferably with homeless serving and/or poverty reduction/relief focused organizations.
• Bachelor’s degree in social science, Human Services, Strategic Leadership or related field is required; a combination of education and experience may be considered.
• 3–5 years’ experience managing and leading staff.
• Proven ability to work collaboratively in a fast paced, diverse environment.
• Vulnerable Sector Check and Employment Security Check are required.
• A Valid Class 5 Driver’s Licence, access to a reliable vehicle, a clean drivers abstract, and 2 million liability insurance are required.

Responsibilities

• Coordinate Shelter programming reflecting the mission and strategic directions of The Mustard Seed.
• Liaise with HR, Health and Safety, and other programs, Shelter Managers and Supervisors in other cities, Fire Department, and local businesses.
• Prioritize and provide solutions to staff concerns and guest issues.
• Assist in hiring process and support employee relations.
• Ensure staff are trained and oriented, reviewing training material for relevancy.
• Health and Safety representation; facilitate meetings and address concerns promptly.
• Develop policies, procedures and KPIs to monitor progress and define objectives for success.
• Prepare monthly reports to the Director of Shelters (North) including statistics and program updates.

Skills

Staff leadership

Budgeting

Crisis management

Partnership development

Communication

Education

Bachelor's degree in social sciences / human services / leadership

Job description

The Mustard Seed Society in Edmonton, AB seeks a Shelter Manager (Fixed Term 12 months) to lead frontline operations and staff for the North shelters, ensuring high-quality service for clients and a relational, change-focused environment.

Reporting to the Director of Shelters (North), you will manage budgets, coordinate with HR and Health & Safety, supervise staff, drive policy implementation, and produce monthly reports while building partnerships with local agencies to support housing options