ServiceNow Technical Lead

CAAT Pension Plan; Toronto; On-site; CAD 108,000 - 134,000; Full time

Benefits offered by this job

Growth opportunities

Total rewards program

Collaborative culture

Meaningful work

Job summary

CAAT Pension Plan is seeking a ServiceNow Technical Lead to guide the design and delivery of ServiceNow solutions within our IT team. You will translate business needs into platform capabilities, mentor developers, and manage end‑to‑end delivery from requirements through deployment.

You will work with stakeholders and vendors, architect ITSM/ITOM/CMDB modules, and drive platform upgrades. Strong CSA and ITIL/Agile skills are essential for success.

Qualifications

• College diploma or bachelor’s degree in computer science, information systems, or related field.
• Five to seven years of hands-on ServiceNow experience, including leadership of platform delivery.
• ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.
• Strong understanding of ITIL, Agile/Scrum, and enterprise service management.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
• Proven experience managing cross-functional teams and delivering complex projects.

Responsibilities

• Own the end-to-end delivery of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
• Manage relationships with external stakeholders and vendors and act as the primary contact for ServiceNow-related escalations, decisions, and strategic planning.
• Facilitate workshops and stakeholder meetings to gather requirements and align expectations.
• Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.
• Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and App Engine.
• Lead development of workflows, business rules, UI policies, and integrations with third‑party systems.
• Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post‑implementation reviews to contribute to knowledge sharing and best practices.
• Lead and mentor a team of ServiceNow developers.

Skills

ServiceNow experience

Leadership

JavaScript

REST/SOAP APIs

ITIL/Agile

CSA certification

Education

College diploma or bachelor’s degree in computer science or related

Tools

ServiceNow

Job description

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a ServiceNow Technical Lead for our Information Technology team. Reporting to the Manager, Enterprise Business Platofrms the ServiceNow Technical Lead will oversee the design and development of ServiceNow solutions at CAAT, ensuring technical excellence, scalability, and adherence to platform best practices. The successful incumbent will serve as the primary technical lead for developers, translating business requirements into effective platform capabilities and guiding end‑to‑end delivery of ServiceNow implementations while overseeing the team’s deliverables.

As the Newest Member of our Team, You’ll:

• Own the end-to-end delivery of ServiceNow projects, from requirements gathering to deployment and post‑implementation support.


• Manage relationships with external stakeholders and vendors and act as the primary point of contact for ServiceNow‑related escalations, decisions, and strategic planning.


• Facilitate workshops and stakeholder meetings to gather requirements and align expectations.


• Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.


• Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and App Engine.


• Lead development of workflows, business rules, UI policies, and integrations with third‑party systems.


• Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post‑implementation reviews to contribute to knowledge sharing and best practices.


• Lead and mentor a team of ServiceNow developers.

To Succeed, You Bring:

• College diploma or bachelor’s degree in computer science, information systems, or related field.


• Five (5) to seven (7) years of hands‑on ServiceNow experience, including leadership of platform delivery.


• ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.


• Strong understanding of ITIL, Agile/Scrum, and enterprise service management.


• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.


• Proven experience managing cross‑functional teams and delivering complex projects.

The target hiring salary for this position is $107,800 - $133,700. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.




• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.




• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of Canada’s Most Admired Corporate Cultures, one of Greater Toronto’s Top Employers, and one of the Best Places to Work.




• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
  

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [e-mail] or call Human Resources at 416-673-9000 for assistance.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

Vacancy:

This posting is for an existing vacancy