ServiceNow Platform Administrator

Fxinnovation; Canada; Remote; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

4 weeks vacation + 5 personal days

Insurance coverage starting day 1

Telemedicine access

RRSP matching up to 2%

Professional development programs

Job summary

Ateko is hiring a ServiceNow Administrator to deliver 24/7 support and ongoing enhancements for large enterprise clients from a Canada-based remote role.

You will collaborate with development, architecture, QA, change management, and delivery teams to ensure incident management, changes, and platform evolution meet SLAs.

This position requires at least 2 years of ServiceNow experience, bilingual English/French communication, and the ability to work in a fast-paced, round-the-clock environment.

Qualifications

• Minimum 2 years in ServiceNow system administration.
• Knowledge of Incident, Change, CMDB modules.
• ACLs, UI Policies, Business Rules and Catalog Items experience.
• Client- and server-side JavaScript; Flow Designer familiarity.
• Ability to diagnose complex issues; ITIL knowledge is a plus.

Responsibilities

• Take ownership of ServiceNow incidents and meet SLAs.
• Provide 24/7 support per the scheduled rotation.
• Analyze, troubleshoot, and follow up on user-reported issues.
• Develop user stories and platform improvements.
• Design and implement new features; contribute to evolution.
• Deploy change requests with quality and proper documentation.
• Coordinate with Engagement Manager and internal teams.

Skills

ServiceNow modules: Incident/Change/CM

ServiceNow development (JavaScript, Fl

ACL management & UI Policies

Bilingual: English & French

Strong communication

Tools

ServiceNow Platform

Job description

Location: Remote | Canada

Type: Full time | permanent | 24/7 support according to a predefined schedule

Team: ServiceNow

Ateko, backed by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.

The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!

YOUR IMPACT

You won’t be stuck in maintenance mode. You will work on high‑impact strategic projects to maximize value for our clients. You will provide support, maintenance, and ongoing enhancements for the ServiceNow platform for some of the world’s largest brands, and your success will be measured by your ability to operate in a dynamic environment where priorities can shift quickly.

YOUR TEAM

We hire top‑tier talent and give them the space to shine. You will work closely with development, architecture, business analysis, QA, change management, and delivery teams, as well as business stakeholders and clients, to ensure the platform’s support, evolution, and overall quality. No egos, just smart people solving complex problems together.

WHAT TO EXPECT

This role will require residing in Canada and being available and willing to work 24/7 support shifts according to a predefined schedule (2 weeks out of every 5). Your day to day will look like this:

Administration & ServiceNow Support

• Take ownership of ServiceNow incidents while meeting established SLAs.
• Provide functional and technical 24/7 support according to the scheduled rotation.
• Perform analysis, troubleshooting, and follow‑up on issues reported by users.

Development & Enhancements

• Work on user stories for new developments or platform improvements.
• Participate in the design and implementation of new features.
• Contribute to development activities required by business team requests or system evolution.

Change Management

• Execute the deployment of change requests submitted by various stakeholders.
• Ensure the quality, compliance, and documentation of each change performed.

  Coordination

  • Work closely with the Engagement Manager, who assigns tasks to system administrators.
  • Communicate effectively with internal teams and end users.

  THE EXPERIENCE WE ARE LOOKING FOR

  The following experience will help you succeed in this role.

  • Minimum of 2 years of experience in ServiceNow system administration.
  • Strong knowledge of:
    • ServiceNow module administration (Incident, Change, CMDB, etc.)
    • ACL management, UI Policies, Business Rules, Catalog Items, etc.
    • ServiceNow development (client‑and​ server‑side JavaScript, Flow Designer, etc.)
  • Ability to diagnose and resolve complex issues.
  • Understanding of ITSM best practices and ITIL processes (an asset).
  • Ability to operate in a critical, continuous support environment.
  • Excellent communication skills in French and English. English is required to communicate with clients and partners located outside Québec.
  • Strong rigor, autonomy, and sense of responsibility, especially in a 24/7 context.
  • Ability to work under pressure and manage multiple priorities.
  • Willingness and availability to work 24/7 support shifts (2 weeks out of every 5).
  • Must reside in Canada.

  OUR OFFER

  • Remote work: The choice is yours, work from home or from one of our offices.
  • Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
  • Insurance: You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
  • Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
  • Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary.
  • Professional development: Your goals are part of our journey. From certification pathways to cutting‑edge learning programs, we help you make sure you’re always leveling up.

  We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs. Visit our LinkedIn page to learn more.

  ACCESSIBILITY

  We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

  Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [e-mail] to make arrangements.

  If you have questions regarding accessible employment at Ateko please email our Human Resources team at [e-mail].