ServiceNow Lead / Architect

HCLTech; Vancouver; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Technical Solutions Architect specializing in ServiceNow to implement and enhance their platform. The role involves collaborating with business stakeholders, managing integrations, and driving best practices in ServiceNow development. Ideal candidates will have strong coding skills and relevant certifications, along with experience in various ServiceNow modules. This is a remote position requiring expertise in building custom workflows and managing IT projects effectively.

Qualifications

• 4-6 years of ServiceNow development experience as a Technical Solutions Architect.
• ServiceNow Certified System Administrator and Application Developer.

Responsibilities

• Implement ServiceNow platform and cross-platform integration solutions.
• Gather requirements from business users and manage change processes.

Skills

ServiceNow

Coding

Business Analysis

Integration

Education

Bachelor's degree in IT

Tools

App Engine Studio

Git

Integration Hub

Flow Designer

Job description

This is a remote position to work in PST hours.

Responsibilities :

1. Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow best practices while maintaining out-of-the-box (OOTB) upgradeability.
2. Partner cross-functionally with other business application owners to ensure smooth and well-connected business automation and data management processes.
3. Serve as a lead subject matter expert and champion in driving industry best practices for the evolution of the company’s ServiceNow instance and integrated tools.
4. Provide input into the IT Roadmap, including ServiceNow rollout, implementation of new modules, and major upgrades.
5. Lead discussions and investigations regarding new ServiceNow features and functionality, contribute to recommendations for process improvements, and keep application users informed about system functionality and enhancements.
6. Lead ServiceNow platform upgrade, clone, and maintenance processes.
7. Design and implement enterprise IT projects in ServiceNow.

Duties include :

1. Gather requirements from business users.
2. Work with technical leads to transform and develop ServiceNow solutions.
3. Serve as a primary liaison between business stakeholders and IT.
4. Manage change processes for all new changes on the platform.
5. Define and document user interfaces, support systems, and data requirements.
6. Develop functional and system design specifications.

Requirements :

1. 4-6 years of experience developing ServiceNow applications as a Technical Solutions Architect with strong hands-on coding skills.
2. Familiar with newer ServiceNow features including App Engine Studio, Git, App Engine Management Center, Integration Hub, and Flow Designer.
3. Strong technical breadth and depth in ServiceNow modules such as Employee Center, Service Portal, Virtual Agent, and Now Mobile.
4. Expertise in building custom spokes, data streams, Business Rules, Client Scripts, Script Includes, UI Scripts, UI Pages, UI Macros, UI Policies, etc.
5. Experience in Service Portal and API development, including REST & MID Server integrations.
6. Ability to re-engineer existing processes and build appropriate ServiceNow workflows.

Qualifications :

1. Bachelor's degree or higher in an IT-related field or extensive experience in ServiceNow development and implementation.
2. ServiceNow Certified System Administrator.
3. ServiceNow Certified Application Developer.