ServiceNow Lead/Architect

ZipRecruiter; Vancouver; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Technical Solutions Architect to implement and manage ServiceNow solutions. The role involves collaborating with stakeholders, driving best practices, and leading platform upgrades. Candidates should have extensive experience in ServiceNow development and relevant certifications, along with strong coding skills.

Qualifications

• 4-6 years of experience developing ServiceNow applications as a Technical Solutions Architect.
• Strong hands-on coding skills and familiarity with ServiceNow product features.
• Expertise in building custom spokes, data streams, business rules, and API development.

Responsibilities

• Implement ServiceNow platform and integration solutions while maintaining upgradeability.
• Gather requirements from business users and manage change processes.
• Lead discussions on new ServiceNow features and functionality.

Skills

JavaScript

Angular

XML

JSON

CSS

Education

Bachelor's degree or higher

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

ServiceNow

App Engine Studio

Integration Hub

Flow Designer

Job description

Job Description

This is remote position to work in PST hours.

Responsibilities:

• Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability.
• Partner cross functionally with other business application owners to ensure our business automation and data management processes are smooth and well connected.
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s ServiceNow instance and integrated tools.
• Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new modules, and major upgrades.
• Lead discussions and investigations regarding new ServiceNow features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
• Lead ServiceNow platform upgrade, clone, and maintenance processes
• Responsible for designing and implementing enterprise IT projects in ServiceNow.

Duties include:

• gathering requirements from business users
• working with technical leads to transform and develop ServiceNow solutions.
• serve as a primary liaison between the business stakeholders and IT.
• Manage change process for all new changes on the platform.
• define and document user interfaces, support systems and data requirements.
• develop functional specifications and system design specifications.

Requirements:

• 4-6 years of experience developing ServiceNow applications as a Technical solutions Architect. Strong hands-on coding skills.
• Familiar with newer product features in ServiceNow including App Engine Studio, Git, App Engine Management Center, Integration Hub, and Flow Designer.
• Strong ServiceNow technical breadth and depth spanning various modules including Employee Center, Service Portal, Virtual Agent and Now Mobile.
• Expert level skills in JavaScript, Angular, XML, JSON & CSS
• Expertise building custom spokes, data streams, business Rules, Client Scripts, Script Includes, UI Scripts, UI Pages, UI Macros, UI Policies, etc.
• Service Portal & API development including REST & MID Server integrations.
• Ability to develop and re-engineer existing processes and build appropriate ServiceNow workflows.

Qualifications:

• Bachelor's degree or higher required; Advance degree in IT related field or extensive experience in ServiceNow development and Implementation
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer