ServiceNow Developer Associate — Build Smart Workflows

rsm; Calgary; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Flexible schedule

Job summary

RSM Canada is seeking a ServiceNow Developer Associate to deliver best-in-class solutions on the ServiceNow platform. You will collaborate with cross-functional teams as a technical expert to tailor the ServiceNow platform to client needs and maximize value.

The ideal candidate is a detailed problem solver with knowledge of database management, coding and APIs, eager to learn and contribute to an elite ServiceNow practice.

Qualifications

• Familiar with ServiceNow and the capabilities of the ServiceNow platform.
• Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Familiarity with agile methodologies pertaining to stories, epics and sprints.
• Capable and reliable in meeting tight schedules and deadlines with high attention to detail while maintaining clear customer expectations.

Responsibilities

• Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc.
• Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior team members.
• Perform unit testing of developed solutions and support defect remediation.
• Follow established coding standards and best practices.
• Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
• Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
• Assist in investigating and resolving minor bugs and incidents.
• Assist in deploying update sets and managing releases in non-production environments.
• Assist in setting up and configuring basic demo environments.
• Complete required training and obtain required certificates as assigned.
• Focus on learning core ServiceNow development skills and platform fundamentals.

Skills

ServiceNow knowledge

Troubleshooting

Agile methodologies

Attention to detail

Customer communication

Education

Bachelor's degree in CS/IT/ISM or related field

Job description

RSM Canada is seeking a ServiceNow Developer Associate to deliver best-in-class solutions on the ServiceNow platform. You will collaborate with cross-functional teams as a technical expert to tailor the ServiceNow platform to client needs and maximize value.

The ideal candidate is a detailed problem solver with knowledge of database management, coding and APIs, eager to learn and contribute to an elite ServiceNow practice.