ServiceNow Developer Associate — Build & Optimize Solutions

RSM Canada Operations ULC; Calgary; On-site; CAD 62,000 - 74,000; Full time

Job summary

RSM Canada Operations ULC is seeking a ServiceNow Developer Associate to deliver best-in-class ServiceNow solutions for clients. You will collaborate with cross-functional teams as a technical expert, tailoring the ServiceNow platform to client needs and maximizing ROI.

The ideal candidate is a detailed problem solver with strong database, coding, and API skills, eager to learn from and contribute to an elite ServiceNow practice.

Qualifications

• Familiar with ServiceNow and the capabilities of the ServiceNow platform.
• Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Familiarity with agile methodologies pertaining to stories, epics and sprints.

Responsibilities

• Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc.
• Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior members of the team.
• Perform unit testing of developed solutions and support defect remediation.
• Follow established coding standards and best practices.
• Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
• Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
• Assist in investigating and resolving minor bugs and incidents.
• Assist in deploying update sets and managing releases in non-production environments.
• Assist in setting up and configuring basic demo environments.
• Complete required training and obtain required certifications as assigned.
• Focus on learning core ServiceNow development skills and platform fundamentals.

Skills

ServiceNow

Troubleshooting

Agile methodologies

Deadline driven

Attention to detail

Education

BA/BS in Computer Science / IT / Information Systems or related field

Job description

RSM Canada Operations ULC is seeking a ServiceNow Developer Associate to deliver best-in-class ServiceNow solutions for clients. You will collaborate with cross-functional teams as a technical expert, tailoring the ServiceNow platform to client needs and maximizing ROI.

The ideal candidate is a detailed problem solver with strong database, coding, and API skills, eager to learn from and contribute to an elite ServiceNow practice.