Site Reliability Engineer

Dexian; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing and IT solutions provider in Toronto is seeking a Site Reliability Engineer with strong Dynatrace expertise. This role focuses on ensuring the reliability, performance, and observability of large-scale systems. Responsibilities include monitoring application flows, configuring Dynatrace tools, and developing alerting rules. Candidates should have 3-5 years of experience with Dynatrace and a strong grasp of SRE principles. This position offers a hybrid work model with up to two days in the office each week.

Qualifications

• 3-5 years of direct experience with Dynatrace tool.
• Strong understanding of SRE golden signals setup for alerts.
• Proficiency with Dynatrace DQL.

Responsibilities

• Monitor application flow to check on anomalies.
• Ensure reliability and performance of critical business dashboards.
• Configure and maintain Dynatrace OneAgents and ActiveGate.

Skills

Dynatrace tool experience

Dynatrace integration with ServiceNow

Root cause analysis (RCA)

Service-level objectives (SLOs)

Dynatrace DQL proficiency

Education

Technical degree preferred

Tools

Dynatrace

Job description

Overview

Working Location: Toronto, ON [Hybrid 2 days a week in office]

Role Mandate

• The DevOps and Automation is looking for a Site Reliability Engineer with strong expertise in Dynatrace to ensure the reliability, performance and observability of large scale, distributed systems.

Team Structure

• If technical assistance is required to understand the application or its critical transaction flow, it can be provided. However, this role is primarily focused on independent work

Role Responsibilities

• Monitoring application flow (transactions) to check on anomalies and identify/resolve errors
• Using Dynatrace to enable more reporting on critical transactions
• Ensuring the reliability, performance, and accuracy of critical businesslevel dashboards
• Configure and maintain Dynatrace OneAgents, ActiveGate, dashboards, synthetic monitoring, RUM, and distributed tracing.
• Develop custom alerting rules, anomaly detection settings, and servicelevel dashboards aligned with SLOs/SLIs.
• Build endtoend observability solutions using Dynatrace’s fullstack capabilities.
• Create performance baselines, evaluate trends, and identify optimization opportunities.
• Integrate Dynatrace with CI/CD pipelines, ticketing systems, and incident management tools.
• Use Dynatrace to perform root cause analysis (RCA) and drive longterm remediation strategies.
• Establish servicelevel objectives (SLOs) and reliability standards for critical systems.
• Develop internal best practices for monitoring, tracing, and performance engineering.

Must Have Skills

• 3-5 years of direct experience with Dynatrace tool
• Dynatrace – Full orchestration (all Dynatrace phases, Infra, Synthetic Monitoring, RUM (Real User Monitoring) OS, DB and Incident Mgmt)
• Very familiar with Dynatrace integration with ServiceNow
• Very Familiar with leveraging Dynatrace Davis AI and enabling to its full potential
• Strong knowledge and experience with Dynatrace SRG, workflows, defining guardians, objectives and integration with JIRA/SNOW
• Familiar with integrating SRG into deployment pipelines to in force the usage of SRG as go/nogo decisions
• Very familiar with Dynatrace WCCS framework (Gen3 Dashboards) from business centric view, experience enabling true E2E observability
• Strong understanding of SRE golden signals (app tier, web tier, DB tier) and how to setup alerts/thresholds accordingly as per SLO/SLI/SLAs
• Proficiency with Dynatrace DQL

Nice to Have Skills

• Former FI experience
• Technical degree preferred
• Dynatrace certifications (Certified Associate or Certified Professional).

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian\'s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian\'s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.