Incident Analyst

Dexian; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading staffing and IT solutions provider in Toronto is seeking an Incident Management Specialist to lead remediation of incidents impacting Capital Markets. The ideal candidate has 2–4 years of experience, a degree in Computer Science, and ITIL certification. Responsibilities include delivering high-quality incident communications, managing problems using ServiceNow, and building metrics and dashboards. This role offers a hybrid work environment with a potential transition to full-time employment.

Qualifications

• 2–4 years of experience in a related field.
• Strong asset: experience in Capital Markets.
• Ability to lead post-mortems and problem reviews.

Responsibilities

• Lead remediation of incidents impacting Capital Markets.
• Act as a stakeholder in Major Incidents.
• Deliver incident communications to broad audiences.
• Manage incidents and problems using ITIL principles.
• Build metrics, dashboards, and reporting.

Skills

Incident management

ServiceNow

ITIL principles

Analytics

Capital Markets

Communication

Education

Undergraduate degree in Computer Science or related field

ITIL certification

Tools

Power BI

SharePoint

Confluence

Job description

Type: 1-year contract, contract-to-potential full-time

Location : Toronto, ON (Hybrid 2 days/ week)

Key Functions:

• Lead remediation of incidents impacting Capital Markets
• Act as a stakeholder in Major Incidents
• Deliver timely, high-quality incident communications to broad audiences
• Manage incidents and problems using ServiceNow and ITIL principles
• Lead post-mortems and problem review sessions
• Use analytics to identify trends and improve resiliency
• Build metrics, dashboards, and reporting (ServiceNow, Power BI)
• Participate in CABs to assess upcoming changes and risks
• Maintain documentation in SharePoint and Confluence
• Support the full service lifecycle from design through operations
• Occasional on-call support required

Knowledge & Experience:

• Undergraduate degree in Computer Science or related field (or equivalent experience)
• 2–4 years of experience
• Capital Markets experience is a strong asset
• ITIL certification required
• Experience with applications, OS, networking (TCP/IP, routing, etc.)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.