ServiceNow Business Analyst

Galactic Minds INC; Halifax; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading consulting firm seeks a ServiceNow Business Analyst to work onsite in Halifax. The role involves aligning technology solutions with business strategies, supporting complex processes, and requiring extensive ServiceNow experience. Ideal candidates will have a strong background in IT, particularly with ServiceNow and relevant certifications, to facilitate enterprise solutions effectively.

Qualifications

• 5+ years of experience in ServiceNow.
• Minimum 4 years overall IT experience.
• Hands-on experience with Flow Designer and Scoped Applications.

Responsibilities

• Align IT solutions with business strategies.
• Support complex business processes requiring technical solutions.
• Coordinate collection and analysis of business requirements.

Skills

ServiceNow Certified (CSA or CIS)

Automated testing

Agile

DevOps

ITIL

Education

ServiceNow Administration and Implementation certification

Job description

Job Title – ServiceNow Business Analyst

Location – Halifax, NS Canada (Onsite Hybrid)

Duration – Long term

Job description:

Work with business partners within one or more business unit to align technology solutions with business strategies.

Demonstrate an in-depth knowledge of a business area in the context of the business client unit to identify and communicate how IT solutions can strategically assist and support.

Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.

Serve as a project team member or team lead.

Responsible for coordinating the collection, analysis and documentation of future business requirements.

Align IT resources and processes to meet the client organization needs, as well as the design of enterprise solutions.

5 plus years of experience in ServiceNow (Must)

Minimum 4 plus years overall IT experience (Must)

Hands on experience with Flow Designer and Scoped Application Must has experience on ITOM and ITSM Development. Preferred experience on ITSM ITOM (CMDB)

ServiceNow Administration and Implementation certification (Preferred)

Mandatory Skills

ServiceNow Certified(CSA or CIS)

Automated testing

ServiceNow test management

ServiceNow custom applications and testing

Agile, SaFe, DevOps or ITIL

Secondary Skills

Experience with Business Continuity Management

Experience with Major Security Incident Management (MSIM), ServiceNow Certified(CSA or CIS)