Servicenow Business Analyst

Experis Canada; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business System Analyst to drive transformation through innovative technologies and optimize workflows. This role is pivotal in enhancing client service management platforms, requiring collaboration with stakeholders to refine processes and develop comprehensive requirements. The ideal candidate will possess strong ServiceNow expertise and excel in stakeholder engagement, ensuring successful project delivery. Join a dynamic team in a fast-paced environment, where your contributions will significantly impact organizational success and client satisfaction.

Qualifications

• Strong understanding of ServiceNow core modules and ability to refine requirements.
• Proven ability to lead workshops and translate business needs into user stories.

Responsibilities

• Collaborate with stakeholders to understand project scope and vision.
• Lead meetings and working sessions with cross-functional stakeholders.

Skills

ServiceNow Expertise

Requirements Gathering & Story Writing

Stakeholder Engagement & Communication

UAT Leadership

Analytical Thinking & Process Mapping

Tools

Lucidchart

Miro

Jira

Job description

This range is provided by Experis Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50.00/hr - CA$57.00/hr

Seeking a Business System Analyst to lead the implementation of innovative technologies, optimize workflows, and enhance our clients service management platforms. The role involves driving transformation in a collaborative and fast-paced environment.

Responsibilities:

• Collaborate with stakeholders to understand project scope and vision
• Adapt current processes to future state and develop Level 3 process maps
• Build trust with stakeholders through project knowledge
• Provide input on project visions, charters, and epics
• Create quality requirements within project scope
• Lead meetings and working sessions with cross-functional stakeholders
• Communicate change impacts and demonstrate future state during workshops
• Plan and facilitate testing, track defects, and ensure stakeholder satisfaction
• Obtain sign-offs for activities like process mapping and UAT
• Provide post-launch stability support
• Regularly update leaders and project managers on status, risks, and mitigation plans

Must-Have Skills:

• ServiceNow Expertise: Strong understanding of core modules (Incident, Change, Request, CMDB, Case, Project) and ability to refine requirements tailored to the platform.
• Requirements Gathering & Story Writing: Proven ability to lead workshops, translate business needs into clear user stories, and manage backlogs in Agile or hybrid environments.
• Stakeholder Engagement & Communication: Skilled in liaising with technical and non-technical stakeholders to gather feedback, align priorities, and manage expectations.
• UAT Leadership: Experience in designing and facilitating UAT plans, documenting results, triaging defects, and ensuring stakeholder sign-off.
• Analytical Thinking & Process Mapping: Proficient in analyzing business processes, identifying improvement opportunities, and using tools like Lucidchart or Miro for process flows.

Nice-to-Have Skills:

• ITIL Knowledge: Familiarity with ITIL best practices to enhance alignment between business processes and ServiceNow implementation.
• ServiceNow Custom Applications: Understanding of extending the platform beyond out-of-box ITSM modules.
• Technical Acumen: Basic knowledge of JSON, REST, or ServiceNow scripting to improve collaboration with developers.
• Change Management & Training: Experience in supporting end-user training, documentation, or organizational change initiatives.
• Agile/Scrum Practices: Familiarity with agile ceremonies and tools like Jira or ServiceNow Agile.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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