Service Writer & Front Desk Coordinator

Toromont Cat; Brandon; Presencial; CAD 50.000 - 62.000; Jornada completa

Descripción de la vacante

Toromont Cat is seeking a Service Writer to join our Brandon, MB team. You will be the first point of contact for customers, coordinating service requests and keeping the branch running smoothly.

The role blends customer service, service coordination, and branch administration with a focus on safety and accuracy. Salary ranges reflect base pay plus total rewards, with opportunities across Eastern Canada.

Formación

• Minimum 2+ years in a customer-facing role.
• Strong ability to provide warm, polished, and professional customer interactions.
• Strong organizational, multitasking, and prioritization abilities.
• Experience with work order or ERP systems and Microsoft Office/365.
• Cash handling and high accuracy in data entry.

Responsabilidades

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives.
• Greet customers warmly and manage front desk inquiries by phone, email, and in person.
• Document and coordinate service requests, work orders, and technician schedules.
• Keep the branch organized, manage payments, deposits, recordkeeping, mail, and support day-to-day admin tasks.
• Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
• Provide updates, answer questions, and ensure customers feel supported and valued.

Conocimientos

Customer service

Organization

Multitasking

Data entry

Cash handling

Microsoft Office

ERP systems

Herramientas

ERP systems

Microsoft Office 365

Descripción del empleo

Toromont Cat is seeking a Service Writer to join our Brandon, MB team. You will be the first point of contact for customers, coordinating service requests and keeping the branch running smoothly.

The role blends customer service, service coordination, and branch administration with a focus on safety and accuracy. Salary ranges reflect base pay plus total rewards, with opportunities across Eastern Canada.