Service Writer | Flexible Scheduling & Growth

Toromont Cat; Brandon; Presencial; CAD 50.000 - 62.000; Jornada completa

Descripción de la vacante

Toromont Cat in Brandon, MB is seeking a Service Writer to be the first point of contact for customers and to support service coordination and branch administration.

The role offers full-time permanent employment with a base salary in the range of CAD 49,845 to CAD 62,305, and a total rewards package including potential bonuses. Ideal candidates have 2+ years in customer-facing roles and strong organizational skills.

Formación

• 2+ years in a customer-facing role (service desk, admin, coordinator, dealership, hospitality, or retail leadership).
• Strong ability to provide warm, polished, and professional customer interactions.
• Strong organizational, multitasking, and prioritization abilities.
• Experience with work order or ERP systems and Microsoft Office/365.
• Cash handling and high accuracy in data entry and documentation.

Responsabilidades

• Greet customers warmly and manage front desk inquiries by phone, email, and in person.
• Document and coordinate service requests, work orders, and technician schedules.
• Keep the branch organized, manage payments, deposits, recordkeeping, mail, and support day-to-day admin tasks.
• Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
• Provide updates, answer questions, and ensure customers feel supported and valued.

Conocimientos

Customer service

Organizational skills

Multitasking

Attention to detail

Herramientas

Microsoft Office 365

ERP systems

Descripción del empleo

Toromont Cat in Brandon, MB is seeking a Service Writer to be the first point of contact for customers and to support service coordination and branch administration.

The role offers full-time permanent employment with a base salary in the range of CAD 49,845 to CAD 62,305, and a total rewards package including potential bonuses. Ideal candidates have 2+ years in customer-facing roles and strong organizational skills.