Service & Product Support Coordinator

Toromont Cat; Northwestern Ontario; On-site; CAD 45,000 - 56,000; Full time

Benefits offered by this job

Flexible work schedules

Total rewards package

Job summary

Toromont Cat in Thunder Bay is seeking a Product Support Coordinator to manage service work orders from opening to invoicing, ensuring high customer service levels and supporting the Service Department’s goals. The role requires strong communication, safety awareness, and accurate billing practices.

You will monitor WIP with Supervisors, obtain PO numbers, verify invoices, and maintain billing with cross-functional teams.

Qualifications

• Safety conscious with strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Demonstrated teamwork and flexibility to adapt to changing priorities.
• Proficient with Microsoft Word for documentation and correspondence.

Responsibilities

• Demonstrate safe, healthy work behaviors aligned with company policies.
• Monitor WIP with Supervisors and Dispatch to support invoicing goals.
• Verify and process service work orders and complete invoices accurately.
• Maintain up-to-date billing requirements per DBS/Exceptions lists.
• Obtain customer purchase orders to support WIP processing.
• Provide administrative support to Branch Manager and Supervisors.
• Collaborate across departments to create synergy and efficiency.
• Prepare and process purchase orders; assist with project planning.
• Answer calls and assist internal and external customers; schedule maintenance.

Skills

Safety awareness

Communication

Interpersonal skills

Time management

Team player

Education

Diploma of Vocational Studies in administration

College Diploma in administration

Tools

Microsoft Word

Job description

Toromont Cat in Thunder Bay is seeking a Product Support Coordinator to manage service work orders from opening to invoicing, ensuring high customer service levels and supporting the Service Department’s goals. The role requires strong communication, safety awareness, and accurate billing practices.

You will monitor WIP with Supervisors, obtain PO numbers, verify invoices, and maintain billing with cross-functional teams.