Service Writer / CSR

Alamo Turbocharger Services Inc.; Calgary; On-site; CAD 34,000 - 44,000; Full time

Job summary

Alamo Turbocharger Services Inc. in Rocky View County, AB, seeks an energetic Service Writer / Customer Service Representative to join the inside sales team full-time. The role blends customer service with sales responsibilities and offers extensive training.

You will manage day-to-day customer interactions, scheduling, invoicing and payments, and collaborate with Shop Managers to set daily job priorities. Occasional overtime and after-hours on-call may be required.

Qualifications

• Able to interact with customers in a professional, enthusiastic manner
• Able to accomplish goals with minimal direct supervision
• Meticulous attention to detail
• Critical and creative thinking skills for solving problems
• Intermediate or higher level computer skills, including familiarity with Word and Excel
• Willingness to learn new software
• Able to lift and carry 50 lbs.
• Valid driver's license with a clean abstract

Responsibilities

• Day-to-day customer service and sales, including telephone and walk-in clients
• Scheduling, setting up, tracking and completion of customer jobs, invoicing and payment processing
• Work closely with Shop Managers to set job priorities on a daily basis
• Active participation in our Sales and Marketing Program
• On-call work on a rotating schedule for after-hours emergencies

Skills

Customer interaction

Goal achievement

Attention to detail

Critical thinking

Learn new software

Tools

Word

Excel

Job description

Details Category: Calgary Opportunities

We are currently seeking an energetic and motivated individual to join our inside sales team as a Service Writer / Customer Service Representative on a full-time, permanent basis in our Rocky View County, AB head office.

The successful applicant will have an enthusiasm for sales and some mechanical background (i.e.: marine or diesel repair, industrial trades) or prior experience as a Parts Person. Our hours of work are 8:00 AM to 4:30 PM, Monday to Friday. Occasionally, overtime work is necessary and you will be required to participate. The wage range is $25.00 to $32.00 per hour. The starting wage offered will depend upon your experience.

Duties

This position involves day-to-day customer service and sales, including telephone and walk-in clients. You will be doing scheduling, setting up, tracking and completion of customer jobs, invoicing and payment processing. You will also work closely with the Shop Managers to set job priorities on a daily basis and be an active participant in our Sales and Marketing Program. Alamo offers 24-hour emergency service, so some on-call work will be required. Using a company cell phone, you will receive and manage emergency after-hours calls on a rotating schedule. Alamo will provide you with extensive training in our policies and procedures.

Qualifications

• Able to interact with customers in a professional, enthusiastic manner
• Able to accomplish goals with minimal direct supervision
• Meticulous attention to detail
• Critical and creative thinking skills for solving problems
• Intermediate or higher level computer skills, including familiarity with Word and Excel
• Willingness to learn new software
• Able to lift and carry 50 lbs.
• Valid driver's license with a clean abstract