Service Writer

Maxim Truck & Trailer Inc.; Prince Albert; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly wage

RRSP plan with company match

Educational assistance plan

Opportunities for advancement

Strong team environment

Support of a national company

Job summary

Maxim Truck & Trailer Inc. is seeking a Service Writer to deliver exceptional front line customer service, ensuring long-term relationships and profitable work for Maxim.

The role involves processing customer requests, performing the unit intake process, and providing updates to customers to keep projects moving smoothly.

Hours are Wednesday to Sunday, 10:00 AM to 7:00 PM, with opportunities for advancement within a national company.

Qualifications

• 1 to 2 years of experience in the automotive industry.
• Experience in medium/heavy duty truck industry is asset but is not required.
• Technical product knowledge is preferred.
• Strong internal and external customer service focus & ability to build relationships.
• A team player that takes initiative and proves a good work ethic
• Possess strong listening, problem solving and decision making skills
• Basic computer experience: MS Word, Internet, email, keyboarding, data entry
• Organized, sets and meets priorities
• Strong attention to detail
• Ability to work with interruptions

Responsibilities

• Process internal & external customer requests
• Preforms unit intake process
• Provides updates to customers

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Team player

Initiative

Listening skills

Ability to work with interruptions

Data entry

Tools

MS Word

Internet

Email

Keyboarding

Data entry

Job description

As a Service Writer, you will provide exceptional front line customer service to ensure long-term customer relationships and profitable work for Maxim.

Responsibilities:

• Process internal & external customer requests
• Preforms unit intake process
• Provides updates to customers

Qualifications:

• 1 to 2 years of experience in the automotive industry
• Experience in medium/heavy duty truck (or related) industry (in order to understand repair time length and how to manage work orders) would be an asset but is not required
• Technical product knowledge is preferred
• Strong internal and external customer service focus & ability to build relationships
• A team player that takes initiative and proves a good work ethic
• Possess strong listening, problem solving and decision making skills
• Basic computer experience: MS Word, Internet, email, keyboarding, data entry
• Organized, sets and meets priorities
• Strong attention to detail
• Ability to work with interruptions

Hours

• Wednesday to Sunday, 10:00AM - 7:00PM.

Why choose Maxim?

• A competitive hourly wage
• RRSP plan with company match
• Educational assistance plan
• Opportunities for advancement
• Strong team environment
• Support of a national company

More about us:

We provide quality transportation equipment, parts, and service to our customers.Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal.We are proud to be a Canadian company with almost 450 employees.

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Maxim Gives Free Meals to Truck Drivers During Covid-19