Service Operations Coordinator

Brandt Group of Companies; Mississauga; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP / Pension matching

Job summary

Brandt Group of Companies is seeking a Service Writer to assist the Service Manager in maintaining accurate and timely reports and records for the Service Department. The role focuses on customer inquiries, service progress updates, and efficient work-order management in a fast-paced environment.

You will handle time tracking, filing, and data entry to support precise labor accounting and cost recovery, while contributing to overall customer satisfaction and departmental efficiency.

Qualifications

• Experience with general service department operations.
• Familiar with invoicing and documentation.
• Strong administrative and multitasking abilities.

Responsibilities

• Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
• Provide timely updates to customers on service progress to maintain transparency and satisfaction.
• Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.
• Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.
• Close work orders promptly and accurately to support efficient billing and record-keeping.
• Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.
• Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.
• Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.
• Maintain inventory of accessories and supplies and preparing replacement orders as needed.
• Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
• Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.
• Other duties as assigned.

Skills

Customer service

Time management

Organizational skills

Office procedures

Basic accounting

Tools

MS Office

Job description

Brandt Group of Companies is seeking a Service Writer to assist the Service Manager in maintaining accurate and timely reports and records for the Service Department. The role focuses on customer inquiries, service progress updates, and efficient work-order management in a fast-paced environment.

You will handle time tracking, filing, and data entry to support precise labor accounting and cost recovery, while contributing to overall customer satisfaction and departmental efficiency.