Service Writer: Invoicing, Records & Customer Support

Brandt; Regina; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Training opportunities

Career advancement

Job summary

Brandt is actively seeking a Service Writer at our Regina Construction and Forestry location to support the service manager with reports and records. You will handle inquiries, open and track work orders, and maintain the service library and customer profiles, ensuring accuracy and timely invoicing.

The role requires knowledge of office procedures, basic accounting, and proficiency with Microsoft Office. A high school diploma or equivalent is required, and you’ll find growth opportunities within

Qualifications

• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Basic knowledge of accounting practices.
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Skills

Office procedures

Microsoft Office

General mechanical terms understanding

Internet and data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Service management systems

Job description

Brandt is actively seeking a Service Writer at our Regina Construction and Forestry location to support the service manager with reports and records. You will handle inquiries, open and track work orders, and maintain the service library and customer profiles, ensuring accuracy and timely invoicing.

The role requires knowledge of office procedures, basic accounting, and proficiency with Microsoft Office. A high school diploma or equivalent is required, and you’ll find growth opportunities within